What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The submission of my form are set as SSL Submissions by default even when I have not set it to secure, why?

    Asked by perfectforms1 on March 06, 2014 at 03:30 PM

    Hi! I started a new account, created a form for internal business documentation in hopes of using the 100 free submissions to see if we'd like to upgrade from there. However, after a few days, it says our account is near the limit and we need to upgrade. When I clicked on the account, it showed that we had submitted 8/10 ssl submissions vs the regular amount. After doing some research, it seems that secure submissions have to do with the embedded code using https vs http, and that https shows up in that code (to copy to website) when the use secure submissions box is checked. Well, I never checked it, yet aparrently, I was given secure submission code. Is that the default? Anyway, I made sure that the code had http instead https on my website now, and did a test one and it counted toward the normal submission and not the secure one. Wondering if this is something I have to look out for on future forms AND if it's possible to have the secure ones reset so I don't have to see that glaring upgrade button everytime I log in.  Thanks!

    Page URL:
    http://perfectionshair.com/form

    Submissions ssl submissions checked thanks
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    JotForm Support

    Answered by Mike_T on March 06, 2014 at 04:24 PM

    Thank you for contacting us.

    It is possible that you have used httpS://www.jotform.com/ form builder URL, so that you received default SSL form embed code. When you use regular form builder URL http://www.jotform.com/, you can switch between secure/regular code.

    Now we have reset your SSL submissions.

    Please feel free to contact us if you need any further assistance. We will be happy to help.

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    Answered by Ebeth1233 on March 24, 2014 at 07:51 AM

    This is happening to me and driving me nuts! How do I switch that SSL thing off???

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    JotForm Support

    Answered by TitusN on March 24, 2014 at 09:35 AM

    When you are signed in to your jotform account securely, for instance, https://jotform.us, then the embed code that you get from your form is secure by default.

    I will ask our developers whether this is the norm.

    In any case...

    I checked your page and saw that you have corrected the embed link -so you should be Ok now.

    But if you keep getting SSL submissions even after this change, please let us know, and we shall investigate - it could be a bug in your account. 

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    Answered by Ebeth1233 on March 24, 2014 at 10:50 AM

    See TitusN, seems like the SSL issue is huge and seems like there are numerous ways it turns SSL 'by default' even when not checked, which keeps telling everyone to upgrade even not on FB. Something needs to be done or maybe raise the SSL amount? Thanks for answering. 

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    Answered by EliezerN on March 24, 2014 at 01:00 PM

    @Ebeth1233

    We are really sorry for the inconveniences this may have caused.

    As stated by my colleague Titus, he already reported this behavior to our next level support, so they are already aware of the problem.

    The way or the solution to avoid this behavior will be determined by our dev team taking in account the factors that will benefit our users.

    As you say, there are many ways on how the form can become secure even if the change is not made from Jotform. For example, if you get a non-secure embed code and you embed it to a Google Site, it will be converted to secure (https://) automatically. That is due to the fact that Google sites do not accept non-secure elements, so the forms are forced to go through securely.

    That meanbs that sometimes it is not a bug from Jotform side.

    So, if we receive any update from our dev team about this inquiry, we will inform you via this thread.

    Thanks for your patience

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    Answered by Webwilliam on June 26, 2014 at 10:46 AM

    This is happening to me and driving me nuts! How do I switch that SSL thing off???
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    JotForm Support

    Answered by alp_deniz on September 29, 2015 at 02:21 PM

    Hello,

    I am updating this ticket to let you know that this issue is obsolete because Jotforms are now by default secure and their submission limit is also increased to 100.

    Kind regards

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    Answered by Ebeth1233 on September 29, 2015 at 02:47 PM
    Awesome news!!
    ...