What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Order Form: Total amount won't be calculated

    Asked by mruettgen on March 07, 2014 at 06:57 AM

    Hello there,

    I found out this helpfull order form thing - exactly what I needed. I set up my form, but the total amount won't be calculated. What could be wrong?

    Is there a possibility to refer to the total amount in the Thank-You-Page or in the E-Mail which will be send to the user?

    Thank you in advance!

    Cheers, Marcel

    Page URL:

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    Answered by jedcadorna on March 07, 2014 at 09:39 AM

    Hello Marcel,

    Thank you for contacting us.

    Issue is now fixed kindly test your form again and let us know if the issue persists.

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    Answered by mruettgen on March 07, 2014 at 09:44 AM

    Yeah – great! It works! :) Thank you so much.

    Yet another question: How can I refer to the total amount in e.g. a mail-notification? Are there any possibilities?

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    Answered by EliezerN on March 07, 2014 at 10:47 AM


    You can receive an email notification including the Total of the products that were chosen. All you need to do is to setup an Email Notification, here is how: Setting up an Email Notifications

    That way you will get the information of the form submitter along with the chosen products and the total:

    I hope this helps. If you need help with something different from the original inquiry of this thread, kindly open a new thread here: https://www.jotform.com/answers/answer.php


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    Answered by mruettgen on March 07, 2014 at 11:32 AM

    darn... form seem to be broken again :(

    Is there something I do wrong? Just edited the form..

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    Answered by KadeJM on March 07, 2014 at 02:04 PM

    Sorry about that.  I think there was a minor glitch that caused this to reoccur for you again but I've fixed this for you. Should this continue to happen more just let us know and we'll go ahead and push this matter over developers since at that point there is likely a bigger problem involved in this issue.