TypeError: Cannot read properties of undefined (reading 'observe')

  • Caprice Graham
    Asked on October 18, 2021 at 8:59 PM

    Hello,

    I'm receiving error message TypeError: Cannot read properties of undefined (reading 'observe') in an order form I created. I've been unsuccessfully troubleshooting for over a week. Below is the form in question.

    CMG Online Store (jotform.com). Please let me know how to resolve this error message.

    Page URL: https://form.jotform.com/212406809312146
  • roneet
    Replied on October 18, 2021 at 10:57 PM

    Could you please delete the PayPal payment field in your form then add a new one. Don't worry about the products, they would be automatically recreated. Reconnect your Paypal account after that.

    Let us know how it goes.

    Thanks.

  • capricemgraham
    Replied on October 31, 2021 at 12:01 AM

    That worked! Thanks

  • nvregencyintl
    Replied on November 11, 2021 at 3:53 PM

    https://form.jotform.com/213098659383165 Mines also doing this, I did what you stated above and it's still happening!


    Update- I removed the whole thing, too much time-wasting on trying to fix it!

  • Jovanne JotForm Support
    Replied on November 11, 2021 at 4:56 PM

    Hi,

    We have moved your concern to another ticket. You can view the response here https://www.jotform.com/answers/3504581.

    Thank you.