How do I pinpoint and stop questions from the original spa template from showing up in emailed responses?

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    Amika G 
    Asked on March 08, 2014 at 01:06 PM

    Please allow me a few moments to clarify my problem:

    I was able to modify an existing template to show the type of questions that  I would like people to answer on the form.  The form looks great and has all of the correct data when people view it online to complete the form. 

    However I encountered an unexpected problem when I started receiving completed emailed forms from clients.  When I view the data that the client completed it shows my clients answers but errs in showing some of the original questions from the original template instead of showing the questions that I created when revising the form.

    I can describe the problem in more detail.  The original template I found on jotform is designed for clients that want massages. I revised this original template to cater it to another type of business altogether.  However when I read clients responses to completing the revised form I created I still get questions pertaining to massages.  I am not even sure which questions the new form is using to default to the original questions about massages in the template.

    In sum, how do I pinpoint and stop questions from the original spa template from showing up in emailed responses? The new form I created from the original spa template does not show any spa questions when you view and complete it online (as a client)however when I receive the emailed responses they show up with spa questions.

    Thank you so much for your time!

  • Profile Image
    BDAVID
    Answered on March 08, 2014 at 03:24 PM

    Hi, thanks for providing details of the issue, please try this workaround:

    1) Click on Emial Alerts

    2) Click on the Notificaion

    3) Delete the current email notificaton on your form

    4) Create your email notification again, and save the changes.

    That should solve the problem, let us know what happens.