What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Customer's email auto responder going to junk

    Asked by paws19 on March 09, 2014 at 02:36 PM

    I did a test form and used my hotmail account and the auto responder email is going to junk.

    Is there anyway to resolve this problem? http://www.jotform.com/?formID=23046945459159

    Thanks,

    Laurie

    email junk JotForm Auto Responder Email problem
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    JotForm Support

    Answered by BDAVID on March 09, 2014 at 02:48 PM

    Hi, this happening due to the autoresponder not beig set up properly, do not leave the "Sender E-mail" fields as "Please Select", leave it as noreplay@jotform.com or noreply@formresponse.com.

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    Answered by paws19 on March 09, 2014 at 02:51 PM

    What is the difference in the 2 choices?

    Thanks,

    Laurie

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    JotForm Support

    Answered by BDAVID on March 09, 2014 at 03:26 PM

    The difference is that one reflects the jotform domain, and the the other reflects a generic domain, which is a non-branded domain, but both belong to us, and work the same.