Card form: Questions are shifted or not showing

  • Profile Image
    Sinclair_Arabelle
    Asked on October 20, 2021 at 08:26 AM
  • Profile Image
    Jovanne_A
    Answered on October 20, 2021 at 08:35 AM

    Hi, thank you for contacting support.

    Are you perhaps referring to the form https://www.jotform.com/form/212908675782872?

    As per checking, there seem to be several incomplete conditions. Could you please try to fix these conditions first and let us know if you can't still submit the form?

    1634733309_61700cfd92e2a_We look forward to your response.

  • Profile Image
    Sinclair_Arabelle
    Answered on October 20, 2021 at 08:54 AM

    Ok - I have deleted all those conditions (they must have been imbedded in the template I used, as I did not create them).

    However, still the same issue?


    Thanks kindly


    Arabelle

  • Profile Image
    Carlos_C
    Answered on October 20, 2021 at 09:08 AM

    Hello There

    Thanks for contacting support

    I checked the privacy settings, seems that your form has been set as private.

    1634735175_61701447aaec3_

    And only the person who is allowed to access it will be able to view it.

    You need to change privacy settings in order for your users to view it.

    1634735134_6170141eadc72_

    If this is not the issue, please let us know more details, or you can share a screenshot of the errror.

    Regards

  • Profile Image
    Sinclair_Arabelle
    Answered on October 20, 2021 at 09:21 AM

    The Issue was still occurring when the form was public.


    I have re-selected 'Public'.


    However, when you get to the second last question - Should be Name and then Date - the fields do not even appear on screen:

    1634736039_617017a7d258d_Screen Shot 2021634736033_617017a13359f_Screen Shot 202

    Thanks

  • Profile Image
    Bojan_J
    Answered on October 20, 2021 at 09:31 AM

    Greetings.

    I was able to replicate the problem. I will forward it to our developers, and as soon as we hear back from them, we will let you know.

    Thank you for your patience.

  • Profile Image
    mehmetsoruklu
    Answered on November 05, 2021 at 12:22 PM

    Hello,

    I apologize for the inconvenience. We are working on the issue.

    You can follow these steps to continue to use your form.

    1- Click on the form designer.

    2- Select any theme on the color tabs.

    3- Duplicate the hidden box field.

    4- Delete the first hidden box field.

    I hope that the temporary solution is working for you.

    Regards,

  • Profile Image
    mehmetsoruklu
    Answered on November 24, 2021 at 09:42 AM

    Hello,

    The issue is fixed. Thank you for your patience.

    Regards,