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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    iFrame embed widget does not display embedded form in IE

    Asked by Vdelmonaco on March 10, 2014 at 01:48 AM

    Hello Jotform Support,

    It was working and now it's not...

    Please see our master page where all the iFrame embed widget are located. They are setup with the respective form Url but they are all blank.

    Why are they all blank and how do I correct this?

    Thank you,

    Vic

    Page URL:
    http://form.jotform.us/form/40445727725155

    iframe embed iFrame Embed widget JotForm JotForm Support hello
  • Profile Image

    Answered by Vdelmonaco on March 10, 2014 at 02:01 AM

    The problem is with MS Internet Explorer; No prolem with Chrome. I'm concerned that the public will have the same problem. Is there a way to correct?

    Note: IE 11, windows 8.1

    Thank you,

    Vic

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    JotForm Support

    Answered by ashwin_d on March 10, 2014 at 07:38 AM

    Hello Vic,

    I'm sorry for the trouble caused to you.

    This is strange. I created a demo form and embedded one of your form in an "iFrame Embed" widget but it is not displaying the form in even chrome browser. Please take a look at the following form :  http://www.jotformpro.com/form/40683508693968

    I am creating a bug report and sending it to our back end team. We will get back to you as soon as we receive any update form them.

    Thank you!

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    JotForm Support

    Answered by paulsimpson on March 11, 2014 at 05:20 AM

    Hi Vic,

    We are very sorry for the inconvenience this bug is causing you. Could you please try these 2 things on your end to see if it fixes the problem.

    1. Go into 'My Account => Settings' and click on the 'Clear Cache' button.

    2. Open your form which contains the iframe embed widget and re-save it so our software can build your form again.

    Please let me know when you have done these 2 things and if this fixes the problem you are having.

    Thanks

  • Profile Image

    Answered by Vdelmonaco on March 11, 2014 at 11:38 AM

    The iFram disappeared again...

    Got it working after clearing the cache AND cloning AND deleting the browser history.

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    JotForm Support

    Answered by EltonCris on March 11, 2014 at 11:52 AM

    @Vdelmonaco

    Thanks for updating us.

    Glad to know it is now resolved.

    Should you encounter this issue again, let us know here.

    Regards!