on registration

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    Asked on July 17, 2011 at 08:29 PM

    Please, I can not register on the site, it should go to the part where the username is not working, preventing the registration. I await response and thank you!

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    Answered on July 17, 2011 at 09:23 PM

    Hi Paula

    There is a known bug that seems to be isolated to Internet Explorer that prevents potential JotForm users from entering a username. Please try another browser and let us know if that helps. Alternatively, one user has reported that the username can be entered if the [Alt] key is pressed while entering the username.

    If after trying the above techniques you are still unable to sign up, please let us know so that we can perhaps find another way.


    ~ Wayne

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    Answered on July 19, 2011 at 10:30 AM

    Thank you for informing about this IE8 bug. We have now fixed it. Please go to the registration form again and do a shift+refresh to clear your browser cache and then try it again. It should now work.