What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    on registration

    Asked by Paula on July 17, 2011 at 08:29 PM

    Please, I can not register on the site, it should go to the part where the username is not working, preventing the registration. I await response and thank you!

    Page URL:

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    JotForm Support

    Answered by abajan on July 17, 2011 at 09:23 PM

    Hi Paula

    There is a known bug that seems to be isolated to Internet Explorer that prevents potential JotForm users from entering a username. Please try another browser and let us know if that helps. Alternatively, one user has reported that the username can be entered if the [Alt] key is pressed while entering the username.

    If after trying the above techniques you are still unable to sign up, please let us know so that we can perhaps find another way.


    ~ Wayne

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    JotForm Founder

    Answered by aytekin on July 19, 2011 at 10:30 AM

    Thank you for informing about this IE8 bug. We have now fixed it. Please go to the registration form again and do a shift+refresh to clear your browser cache and then try it again. It should now work.