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    Conditions glitch - "hide" action conflicting between two rules

    Asked by XXI on March 11, 2014 at 07:39 AM

    I have encountered a very annoying glitch.

     

    According to the rules (conditions) #6 and #7 (form http://form.jotformeu.com/form/40551488326356)

    users can EITHER see the field {input23} or {input33}.

    People should NOT be able to see BOTH fields.

    However, the list of submissions has many lines where both fileds are filled.

     

    That confuses my customers a lot.

     

    ____

    Also, on March 6 there has been a sudden shift in timestamp

     

    Glitch conditions glitch Submissions jotformeu and
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    JotForm Support

    Answered by TitusN on March 11, 2014 at 10:06 AM

    Thank you for contacting us.

    I checked your form, and I suggest you reconfigure  rules #6 and #7 to look like shown below:

    This works better because the 'show' action hides fields automatically, while the 'hide' action shows fields automatically, until the indicated conditions are met.

    You should also know that the current conditions that control that action are disabled. To enable them, click on the button shown below:

    Did that help? Please let us know.