- chasefAsked on July 18, 2011 at 11:03 AM
for example it shows all the countries,in the address section? and pre fill some of my options, Why is it doing this when I preview it everything is good.
- JotForm SupportabajanAnswered on July 18, 2011 at 09:16 PM
Thanks for asking. May I ask which browser you are using? I didn't see any of the quirkiness you experienced but I did notice one difference between the form at the default address (http://www.jotform.com/11441116183) and the one at the secure, personalized address (https://email@example.com). For some reason, last page of the secure form loads with all of the required fields highlighted, even though no interaction was made with them. The form at the default address does not exhibit this behavior. However, when I previewed the form while logged in to your account, I noticed the same highlighting of required fields on the last page. Interestingly enough, when I cloned the form, both the secure and unsecure form address showed the bug.
Before submitting a ticket(s) to have this (these) bug(s) fixed, I would prefer to have more details: Which browser was used? When you state that all of the countries are shown in the address section, could you provide a screenshot of that? Which options exactly are pre-filled?
- chasefAnswered on July 19, 2011 at 10:45 AM
i can not copy and paste my screen shot but i can send it as an attachment to an email
- chasefAnswered on July 19, 2011 at 10:46 AM
im using windows internet explorer
- JotForm SupportabajanAnswered on July 19, 2011 at 10:11 PM
Hi again chasef
Thanks for the additional info (browser used). No need for screenshots because I can see at least some of the problems you mentioned when I view the form in Internet Explorer (version 8). The differences between what is displayed in IE and other browsers are so striking, it's hard to believe it's the same form!
My suspicions that the free text (HTML) fields that are the culprits causing the quirks in IE were confirmed when I cloned your form and deleted this free text field.
Did you paste the information into those fields from a word processor like Word or WordPerfect? If so, remove all of the text from the free text fields and type the same information back in but use the fields' own editor to achieve the look you want (or at least as close as you can get it to the look you want).
Considering the number of free text fields in your form and the amount of text they contain, I realize this looks like a rather daunting task but I think the result will be worth it.
Please let us know if this suggestion helps to resolve the issues.