Condition set up not showing Highlighted Field when editing it.

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    zsenger
    Asked on October 26, 2021 at 10:54 AM

    Reporting Request Form: https://form.jotform.com/212224521595047

    I was trying to update the conditions on the form mentioned above. and I am able to set up that with no issue but when I go back to see it supposed to show me the selected field as highlighted. which is not happening for some reason. please advice.

    1635260068_617816a4ea5e1_1635260033_617816814c71b_

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    Kevin_G
    Answered on October 26, 2021 at 12:25 PM

    The problem is that you have included the fields that trigger the condition, so they will never be visible as they expect this condition to be triggered to be visible, you should simply exclude these fields from the action, so the user can select an option and trigger the corresponding conditions:

    1635265495_61782bd7e1c8d_

    Make sure to double-check this in all the conditions you have on your form.

    If you have any questions, let us know.

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    zsenger
    Answered on October 26, 2021 at 01:32 PM

    Even if I change it. its still not showing the field highlighted on the Condition selection. 1635269348_61783ae430108_so let say i come back to this condition week later and don't remember which fields are selected, how will I know that since there is no Blue Highlighted fields. or how will you know which fields I wanted to show? since its all blank and not selected. 1635269510_61783b86e87fa_

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    Kevin_G
    Answered on October 26, 2021 at 03:09 PM

    Thanks for the additional details, seems like there was a confusion on my previous reply, I misunderstood your issue; however, I have performed a new test now and here is the result:

    1635275303_617852274e3fd_1.gif

    I used Chrome and Windows 10 on my test, may you please provide the browser and device details where you're testing on?

    We will wait for your response.

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    zsenger
    Answered on October 26, 2021 at 03:34 PM

    I am using the same Browser. And I just checked my other form as well so yes its not just one form all the form have same issue.

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    Kevin_G
    Answered on October 26, 2021 at 05:40 PM

    The issue may be related to a plugin installed on the browser, since the form works fine on my end and we are using the same browser. We have not received similar reports either.

    May you please try using incognito mode and confirm if the problem persists?

    We will wait for your response.

  • Profile Image
    zsenger
    Answered on October 27, 2021 at 09:52 AM

    Its the same incognito window as well.

    1635342720_617959808a969_

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    Amos_W
    Answered on October 27, 2021 at 10:57 AM

    Hi there,

    I think I have managed to reproduce your issue,

    as it looks, the selections aren't gone they are just not showing for some reason.

    But if I click on the scroll bar they re-appear

    1635347343_61796b8fef578_

    Please let me know if that solves your issue,anyhow, I'll pass it forward to our development team

    Thank you

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    zsenger
    Answered on October 27, 2021 at 11:50 AM

    This will work for now. Thank you

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    sinanusluer
    Answered on November 18, 2021 at 09:20 AM

    Hi,

    This issue should be resolved now. Could you please check it again ?

    Thank you.

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    zsenger
    Answered on November 18, 2021 at 09:33 AM

    Yes it is. thank you.