What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Reports feature is not working

    Asked by trodino on March 12, 2014 at 03:57 PM

    I'm trying to pull a report and an icon pops up saying that it's working and nothing happens.

    Reports icon and
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    Answered by Carina on March 12, 2014 at 05:53 PM

    I kindly ask you to please tell us which form and which report  you are trying to create, so we can be of more assistance.

    Meanwhile you may try to clear your browser's cache.

    Thank you

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    Answered by trodino on March 12, 2014 at 06:50 PM
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    JotForm Support

    Answered by jonathan on March 12, 2014 at 08:22 PM

    Hi Daudley,

    It will help us provide you with better response and suggestions if you can share to us the URL of the website where we can check the report.

    Please provide us more details so that we can check further.

    With regards to IE browser, it is always suggested to only use the latest version of browsers to avoid any issue that could be related to obsolete application (i.e. old browser)

    Thank you.