Submissions not showing in MyApp

  • Profile Image
    bellsdriving
    Asked on October 27, 2021 at 09:39 AM

    I have created a few apps for use in our office. We can view the linked forms, however the submissions do not show. It keeps spinning or shows "Your submissions will be listed here". Any suggestions?



  • Profile Image
    Gaetan_B
    Answered on October 27, 2021 at 10:31 AM

    Hello,

    Thank you for reaching out.


    To make sure I understood properly.


    You are selecting MyApps and then you try to visualize the submissions by clicking on Inbox?

    I have cleared your cache on the server-side, could you please do the same on your browser?

    Here is a guide on how to do it with Google Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DAndroid


    Best regards

  • Profile Image
    bellsdriving
    Answered on October 27, 2021 at 10:55 AM
    I am:
    - opening the app that I linked
    - clicking on the 3 dots on the right next to form I wish to use
    - selecting view submissions
    - under the lesson request & Zoom 5 hour – it just spins
    - the other forms submissions open with a filter but I can remove that filter and see the submissions
    ...
  • Profile Image
    Marco_S
    Answered on October 27, 2021 at 12:00 PM

    Hello there,

    Thanks for your further details.


    Upon checking, I was able to regularly remove the filter and see your submissions for the Zoom 5 hour:

    1635349910_6179759603f88_app2.gif


    For the other form, Lesson Request instead, I was able to reproduce the issue you reported.

    I escalated this thread to our back-end team for further investigation.


    You'll receive an update on this same thread as soon as possible,

    Regards

  • Profile Image
    irem
    Answered on November 01, 2021 at 01:21 PM

    Hello @bellsdriving,

    The problem should be fixed now. Please check and let me know if you need any further assistance.

    Thank you!