- alexywagnerAsked on March 12, 2014 at 11:08 PM
I recently received a PayPal notice as follows. It's been a long time since I cancelled my JotForm premiuem package, and i'm wondering what this payment is about.
Many thanks for clarifying,
Your eCheque payment cleared 9 Mar 2014 22:36:25 AEDT
Transaction ID: 1RV432237B753694M
Dear Alexander Wagner,
The $9.95 USD eCheque payment you made to firstname.lastname@example.org has cleared.
Here are the details:
$9.95 USD 9 March 2014 1RV432237B753694M JotForm premium monthly
Copyright © 1999-2014 PayPal Australia Pty Limited ABN 93 111 195 389 (AFSL 304962). All rights reserved.
- JotForm Supportashwin_dAnswered on March 13, 2014 at 03:03 AM
Upon checking our records, I found that we have not received any payments from you in March 2014. The last subscription payment we received on Nov 10, 2013 and you cancelled your subscription on Dec 06, 2013.
I would suggest you to please check your PayPal account and see if there is any transaction on Mar 09, 2014.
We will wait for your response.
- JotForm Support ManagerJeanetteAnswered on March 13, 2014 at 01:21 PM
That payment was related to subscription #S-5R508369KM6208830
Which you apparently subscribed to back in Sept 2013.
I've completed 2 refunds
- alexywagnerAnswered on March 14, 2014 at 12:09 AM
Thank you so much for sorting this out so quickly.
- JotForm Support ManagerJeanetteAnswered on March 14, 2014 at 11:43 AM
Dear Alex, you should have also received in your paypal email@example.com the remaining extra charges via Paypal direct payment from firstname.lastname@example.org