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    I have downgraded to the free package but my payments still appear to continue.

    Asked by alexywagner on March 12, 2014 at 11:08 PM

    I recently received a PayPal notice as follows. It's been a long time since I cancelled my JotForm premiuem package, and i'm wondering what this payment is about.

     

    Many thanks for clarifying,

    Alex

     

    PayPal

     
    Your eCheque payment cleared 9 Mar 2014 22:36:25 AEDT
    Transaction ID: 1RV432237B753694M

    Dear Alexander Wagner,

    The $9.95 USD eCheque payment you made to aytekin@interlogy.com has cleared.

    Here are the details:

    $9.95 USD
    9 March 2014
    1RV432237B753694M
    JotForm premium monthly

    Sincerely,
    PayPal

     

    Copyright © 1999-2014 PayPal Australia Pty Limited ABN 93 111 195 389 (AFSL 304962). All rights reserved.

     

    JotForm style height table
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 13, 2014 at 03:03 AM

    Hello alexywagner,

    Upon checking our records, I found that we have not received any payments from you in March 2014. The last subscription payment we received on Nov 10, 2013 and you cancelled your subscription on Dec 06, 2013.

    I would suggest you to please check your PayPal account and see if there is any transaction on Mar 09, 2014.

    We will wait for your response.

    Thank you!

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    JotForm Support Manager

    Answered by Jeanette on March 13, 2014 at 01:21 PM

    Hello

    That payment was related to subscription  #S-5R508369KM6208830 

    Which you apparently subscribed to back in Sept 2013.

     

    I've completed 2 refunds 

    Kind regards

  • Profile Image

    Answered by alexywagner on March 14, 2014 at 12:09 AM

    Thank you so much for sorting this out so quickly.

    Best wishes,

    Alex

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    JotForm Support Manager

    Answered by Jeanette on March 14, 2014 at 11:43 AM

    Dear Alex, you should have also received in your paypal alexander.y.wagner@gmail.com  the remaining extra charges via Paypal direct payment from aytekin@interlogy.com