What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    There is an error in your billing and sytem

    Asked by Turnupgear on March 13, 2014 at 03:33 AM

    On march 11th I downgraded my account to the basic package of $9.99 from $19.99, not only did the downgrade not go through apparently as I ahd to readjust it. I was billed for another economy subscription. My bill comes out on the 15th of the month.

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    JotForm Support

    Answered by ashwin_d on March 13, 2014 at 09:57 AM

    Hello Turnupgear,

    Upon checking your account, I found that you were billed twice in march one for economy plan and one for premium plan. 

    Please confirm if you want us to cancel your economy subscription and we will do the needful.

    Thank you!

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    Answered by Turnupgear on March 13, 2014 at 02:50 PM
    Yes please cancel the economy and refund me for the charge

    Andrew Laine
    Turn Up
    Lgo with tag line black with red


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    JotForm Support

    Answered by Mike_T on March 13, 2014 at 06:06 PM

    We have canceled and refunded your Economy Subscription (#28271292). Now you have only one active subscription, and your Next Billing Date is 08-Apr-2014.

    Please feel free to contact us if you need any further assistance. We will be happy to help.