There is an error in your billing and sytem

  • Turnupgear
    Asked on March 13, 2014 at 3:33 AM

    On march 11th I downgraded my account to the basic package of $9.99 from $19.99, not only did the downgrade not go through apparently as I ahd to readjust it. I was billed for another economy subscription. My bill comes out on the 15th of the month.

  • Ashwin JotForm Support
    Replied on March 13, 2014 at 9:57 AM

    Hello Turnupgear,

    Upon checking your account, I found that you were billed twice in march one for economy plan and one for premium plan. 

    Please confirm if you want us to cancel your economy subscription and we will do the needful.

    Thank you!

  • Turnupgear
    Replied on March 13, 2014 at 2:50 PM
    Yes please cancel the economy and refund me for the charge

    Best,
    Andrew Laine
    C.E.O
    Turn Up
    Lgo with tag line black with red
    O:347-666-6925

    http://www.turnupgear.com/

    ...
  • Mike_T Jotform Support
    Replied on March 13, 2014 at 6:06 PM

    We have canceled and refunded your Economy Subscription (#28271292). Now you have only one active subscription, and your Next Billing Date is 08-Apr-2014.

    Please feel free to contact us if you need any further assistance. We will be happy to help.