- TurnupgearAsked on March 13, 2014 at 03:33 AM
On march 11th I downgraded my account to the basic package of $9.99 from $19.99, not only did the downgrade not go through apparently as I ahd to readjust it. I was billed for another economy subscription. My bill comes out on the 15th of the month.
- JotForm Supportashwin_dAnswered on March 13, 2014 at 09:57 AM
Upon checking your account, I found that you were billed twice in march one for economy plan and one for premium plan.
Please confirm if you want us to cancel your economy subscription and we will do the needful.
- TurnupgearAnswered on March 13, 2014 at 02:50 PMYes please cancel the economy and refund me for the charge
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- JotForm SupportMike_TAnswered on March 13, 2014 at 06:06 PM
We have canceled and refunded your Economy Subscription (#28271292). Now you have only one active subscription, and your Next Billing Date is 08-Apr-2014.
Please feel free to contact us if you need any further assistance. We will be happy to help.