There is an error in your billing and sytem

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    Asked on March 13, 2014 at 03:33 AM

    On march 11th I downgraded my account to the basic package of $9.99 from $19.99, not only did the downgrade not go through apparently as I ahd to readjust it. I was billed for another economy subscription. My bill comes out on the 15th of the month.

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    Answered on March 13, 2014 at 09:57 AM

    Hello Turnupgear,

    Upon checking your account, I found that you were billed twice in march one for economy plan and one for premium plan. 

    Please confirm if you want us to cancel your economy subscription and we will do the needful.

    Thank you!

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    Answered on March 13, 2014 at 02:50 PM
    Yes please cancel the economy and refund me for the charge

    Andrew Laine
    Turn Up
    Lgo with tag line black with red

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    Answered on March 13, 2014 at 06:06 PM

    We have canceled and refunded your Economy Subscription (#28271292). Now you have only one active subscription, and your Next Billing Date is 08-Apr-2014.

    Please feel free to contact us if you need any further assistance. We will be happy to help.