What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    A question about the different pricing tiers

    Asked by Reuben  on March 13, 2014 at 10:37 AM

    Hey guys, I love your product! You guys helped me upload to Dropbox from my site with no problem. My site is for my students to upload their homework straight to my Dropbox account.

    I was wondering if since I am uploading straight to Dropbox, then would I ever need to upgrade to your paid accounts? I see that the difference between them includes "Available Space" and "Monthly Submissions". Do any of these apply to me since I am going straight from my website to Dropbox.

    You guys are awesome!

    Reuben

    different Submissions problem dropbox product
  • Profile Image
    JotForm Founder

    Answered by aytekin on March 13, 2014 at 11:50 AM

    Reuben, there is a total file size limit. So, if you want to stay in the free tier you will need to delete your submissions time to time. 

    Luckily, we have an easy solution for that. You don't have to delete entries one by one. 

    Here's how to delete all submissions on a form:

     

    1. Login to your account and when the list of forms loads, right-click the form from which you wish to remove all submissions

    2. Click "Clear All Submissions": (See screenshot below)

    3. Confirm that you wish to remove all submissions by entering your account password in the box provided and then clicking "Delete All Submissions":

    Be warned that in the great majority of cases, this step is irreversible!

    Thanks for asking and please feel free to enquire about other features of our forms. Our team will be happy to assist you where we can.