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  • Profile Image

    Issues with conditions - hidden fields are showing when the rules say they should not

    Asked by limmudatl on March 13, 2014 at 01:14 PM

    Hello, 

     

    I am having trouble with the hide/show conditions on only one question on my form. I set it up based on the conditions logic information in the user guide, but it is not working for question "How would you like to pay?" at the bottom of the form. Any insight?

     

    Page URL:
    http://www.jotform.com//?formID=40206445983153

    Screenshot
    hello show conditions hide conditions conditional logic
  • Profile Image
    JotForm Support

    Answered by TitusN on March 13, 2014 at 04:48 PM

    Hello,

    I've examined your form and will make reccomendations.

    Just to quickly explain the principle of the show /hide conditional logic

    1. Each condition is composed of a rule (equal to, empty, is not equal to.. etc) and an action (show/hide)

    2. It is possible for one condition to have multiple rules and multiple actions - it is reccomended

    3. You cannot 'hide' a form field in one condition and 'show' it in another, why?

     - because the 'show' action always hides the referenced field by default if the rule is not true

     - and the 'hide' action always shows a field by default if the rule is not true

    Having said that, here's how your rules should look :

    Here's a copy of your form with those corrections.

    https://www.jotform.com/form/40716586315962

    Please test it out and advice on whether the form behaves as expected. We will help and fix the behavior, then you can clone the form and use it as your own.

  • Profile Image

    Answered by limmudatl on March 13, 2014 at 05:20 PM
    Thank you for the response, I now have a better understanding of the
    conditions logic
    The form link you sent me said error, but I went in to my form directly and
    made the corrections, 2/3 of them work, but the third does not:
    If "how would you like to pay" is equal to "via credit card - to be paid in
    monthly installments" - WORKING
    If "how would you like to pay" is equal to "via check" - WORKING
    If "how would you like to pay" is equal to "via credit card - to be paid
    now in full" - NOT WORKING
    Here are the conditions I made after fixing:
    [image: Inline image 1]
    ...
  • Profile Image
    JotForm Support

    Answered by TitusN on March 13, 2014 at 05:26 PM

    Sorry about that.

    Here's the correct link: http://www.jotformpro.com/form/40716586315962

    We cannot see your attached screenshot. Please visit our support forum and upload the screencapture using this guide.

  • Profile Image

    Answered by limmudatl on March 13, 2014 at 05:40 PM
    Thank you. The link you sent also has the "How would you like to pay"
    conditions as incorrect, because the pay by credit card option should
    disappear if you are paying by check.
    On my screenshot I tried to send you it was showing the conditions as
    follows:
    1. If "how would you like to pay" is equal to "via credit card - to be paid
    in monthly installments" then SHOW credit card payment, SHOW what month
    would you like your payments to go through?
    - this one is WORKING (the correct two options show, and the other is
    hidden)
    2. If "how would you like to pay" is equal to "via check" then SHOW check
    payment or applying for financial aid
    - this one is WORKING (the correct option shows, and the other two are
    hidden)
    3. If "how would you like to pay" is equal to "via credit card - to be paid
    now in full" then SHOW credit card payment
    - this one is NOT WORKING (the credit card payment option does not show
    up)
    On Thu, Mar 13, 2014 at 5:26 PM, JotForm Support Forum ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on March 13, 2014 at 10:49 PM

    Hi, based on the conditions you are giving, I have set them up on my cloned version, these are the conditions I used:

     Try it and let me know if that is what you need. https://secure.jotformpro.com/form/40718003935956?

  • Profile Image

    Answered by limmudatl on March 14, 2014 at 02:30 PM
    Perfect, thank you!
    On Thu, Mar 13, 2014 at 10:49 PM, JotForm Support Forum <
    jotform@jotmails.com> wrote:
    ...