What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    About pricing

    Asked by bloggersdog on March 13, 2014 at 03:07 PM
    See so far I like the app. Just one thing I am not like one who will instantly pay you money for your service. I first need to have firm believe. How long this free plan will for me? What will happen to my leads if I end your service today.Waiting for your response.
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    Answered by Carina on March 13, 2014 at 06:11 PM

    You can have access to the free plan permanently. The free plan also gives you access to our features. The main difference between free and paid plans is the number of monthly submissions and the available space:


    But it is necessary to be within the account limits. If you go overlimit on the submissions your forms/account can get disabled until the counter gets reset to 0 in the beginning of the next month. To avoid having the account disabled you can limit the number of submissions on the form. As stated before you can maintain your free account for as along as you wish. But if for some reason you wish to delete your account, you just need to contact us and by request your account and the associated data will be deleted. But I repeat, this only by your request. If you have a paid plan and for some reason want to downgrade for a free plan, you can downgrade your account yourself or you can contact us to do that. Just do that at least 2 days before next billing so that you don't get billed again. But if you downgrade, both your forms and submissions will remain in your free plan. As the available space will decrease perhaps you need to delete or transfer your submissions so you can be in accordance with the new space limitations. Else, if you downgrade you will have less monthly submissions according to the pricing plans.


    Feel free to contact us if you need further assistance.