What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I enter Customer ID into the Authorize.net Payment Wizard

    Asked by basicsolutions on March 13, 2014 at 03:16 PM

    The Authorize.net Payment Wizard has two fields for me to enter authentication information; API Login ID and Transaction Key.  After entering the correct data for these to fields, when I "Test Integration", the Message from Jotform says; "Customer ID is required".  How do I enter the Customer ID into the Authorize.net Payment Wizard?

    Page URL:
    http://form.jotform.us/form/40166628917158

    Screenshot
    JotForm message test integration transaction
  • Profile Image
    JotForm Support

    Answered by NeilVicente on March 13, 2014 at 04:49 PM

    Simply set Customer ID as not required under your account.

    To change the FIELD value (Customer ID) to NOT REQUIRED:

    1.  Login to the Merchant Interface ( https://secure.authorize.net )
    2.  Click on Settings and Profile -> Payment Form -> Form Fields
    3.  Uncheck the Required box for the particular FIELD.

    Hope this helps.

  • Profile Image

    Answered by basicsolutions on March 13, 2014 at 05:08 PM

    Thank you very much.  That fixed it.

  • Profile Image

    Answered by bnidvrstaff on February 18, 2016 at 08:09 AM

    Hi Neil,

    Changing Customer ID as not required is not an option for our company.

    What other way is there to use the payment form and still have the individual enter the customer ID?

  • Profile Image
    JotForm Support

    Answered by Charlie on February 18, 2016 at 11:52 AM

    @bnidvrstaff 

    I see you already have an opened thread about the same concern you have here. Please refer to your opened thread post in this link: http://www.jotform.com/answers/775322. We will address that one accordingly.

    Thank you for your understanding.

  • Profile Image

    Answered by Turab  on November 09, 2016 at 02:14 AM

    Dude you saved me a heck of a lot of time. Much thanks.