What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need help Immediately!

    Asked by Justin Parker on March 13, 2014 at 04:53 PM

    I have been sending client to you for several months and they are making forms to be used on their Mini Sites on our Domain http://www.FirstBlackAmerica.com We are not getting Notifications to our Emails @FirstBlackAmerica.com So I remember I had that problem with my personal JotForm Account and I had to contact you and you had to change some setting on your end. I would hate to think that everyone of my clients have to contat you individually with regard to this issue. Please let me know if Jot Form will be able to handle my needs. There is no way I would consider Upgrading if I cant even use a basic Notification system.


    Please call me at 757-701-2812

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    JotForm Support Manager

    Answered by Jeanette on March 13, 2014 at 08:41 PM

    The notification system works ok, but people must be sure they setup the email alerts the right way

    They must make sure NONE of the email settings are showing "Please select", the Sender Name, Sender Email specially should be mapped to a question in the form


    We recommend you to use noreply@formresponse.com  or noreply@jotform.com as the sender email address, if you want a custom "From" address, then you should apply this workaround

    If everything is correct , and still the email alerts are not working, then you must ask your Email service provider for domain @FirstBlackAmerica.com to whitelist our jotmail ip addresses and domains

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    JotForm Support

    Answered by ashwin_d on March 14, 2014 at 07:36 AM

    Hello Justin,

    For some unknown reason, we have received an empty response from you. If you have replied from your email, please use the following URL to reply again:  http://www.jotform.com/answers/346663-I-need-help-Immediately-#2

    Thank you!