What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Pop Up Form does not work in Chrome, IE or Safari - Firefox is OK??

    Asked by revivalasia on July 19, 2011 at 05:30 AM

     

    http://graceworks.s213.sureserver.com/index.php?option=com_k2&view=item&layout=item&id=38&Itemid=231

    The above link is a link to my new site i am developing for a NGO client

    Pop Up Form does not work in Chrome, IE or Safari?? - Firefox is OK

    Any ideas?

    The same issue on the iPad as well so i created a seperate form page

    Page URL:
    http://graceworks.s213.sureserver.com/index.php?option=com_k2&amp;view<br/>=item&amp;layout=item&amp;id=38&amp;Itemid=231

    Screenshot
  • Profile Image

    Answered by allanftd on July 19, 2011 at 06:51 AM

    Hi revivalasia,

    Thank you for sharing your concern with us. I was able to replicate the issue you reported. My hunch is that the JotForm script is in conflict with another script in your webpage, so I have promptly escalated this to our Tier 2 Support for further action. We apologize for the inconvenience.

    As a temporary workaround, you may use the Pop-up form embed code so that you can still use the donation form:

    We appreciate your patience on this matter. Please let us know if you need further assistance.

    Thanl you for using JotForm!

    JOTFORM SUPPORT

  • Profile Image

    Answered by revivalasia on July 19, 2011 at 07:45 AM

    No problem- thanks for your promt reply...will work on it ;-)

  • Profile Image

    Answered by revivalasia on July 19, 2011 at 09:40 AM

    Did a tempory fix by adding userAgent JS Code to isolate Firefox browser (that way i keep the lightbox effect- it is cool) and redirect all others to a page with an embeded form. Hope this may help someone...

      <!-- Start firefox only code -->
      <div id="ra-ff" style="display: none;">
        ...add your code...
      </div>
      <!-- End ff -->
      <!-- Start normal code -->
      <div id="ra-normal" style="display: block;">
        ...add your code...
      </
    div>
      <!-- End normal -->

    <script type="text/javascript">
      // <![CDATA[
    if (navigator.userAgent.match("Firefox")) {
      document.getElementById("ra-ff").style.display = "block";
    document.getElementById("ra-normal").style.display = "none";
     
    }
      // ]]>
    </script>

  • Profile Image

    Answered by allanftd on July 19, 2011 at 10:27 AM

    Great, thank you for sharing this useful tip to everyone. It will definitely be helpful.

    Enjoy using JotForm!

    JOTFORM SUPPORT