What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    not getting any emails from jotform

    Asked by ftrevor on March 14, 2014 at 01:01 PM

    Not receiving any emails from Jotform.  Logged into account to make email address was not changed.  Is OK.

     

    Checked my email and it is working.  Checked blocked and spam filter too.  Tried to recover password and still waiting for email from Jotform.

     

    Maybe cache needs to be cleared.

     

    update: did settings update as described

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

     

    Test email sent OK.  Still no other emails.

     

    Resolved.  Not sure if Jotform did anything or if it took some time for the changes I made to work.

    Page URL:
    www.ftrevor.com

    Emails JotForm email cache
  • Profile Image
    JotForm Support

    Answered by TitusN on March 14, 2014 at 04:16 PM

    Hello,

    Does that mean you are recieving your emails again?

    I checked our account - our email logs, and your email settings.

    All look good from here - except- its always good practive to fill out all the fields of your email notification: 

    Let us know if you hit a bump.