not getting any emails from jotform

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    Asked on March 14, 2014 at 01:01 PM

    Not receiving any emails from Jotform.  Logged into account to make email address was not changed.  Is OK.


    Checked my email and it is working.  Checked blocked and spam filter too.  Tried to recover password and still waiting for email from Jotform.


    Maybe cache needs to be cleared.


    update: did settings update as described


    Test email sent OK.  Still no other emails.


    Resolved.  Not sure if Jotform did anything or if it took some time for the changes I made to work.

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    Answered on March 14, 2014 at 04:16 PM


    Does that mean you are recieving your emails again?

    I checked our account - our email logs, and your email settings.

    All look good from here - except- its always good practive to fill out all the fields of your email notification: 

    Let us know if you hit a bump.