What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    New Calculation Not Working Correctly

    Asked by Tigrislyn on March 14, 2014 at 01:24 PM

    I am very frustrated with having to use this new widget now to do calculations.  I had things set up and were working correctly.  

    Now, I have had to delete the last two fields, put this new widget in and redo my conditions that were associated with them.  Now I cannot get my Total Due to calculate correctly.  This field is used for following fields and I really need this to work so I can make this form go live.  I don't understand why it is not working.  

     

    Even with parenthesis around the whole thing or brackets, it still doesn't calculate correctly.  When I test the form, I get 45351010.

    Screenshot
    style size calculations font calculation widget Not calculating
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    JotForm Support

    Answered by TitusN on March 14, 2014 at 04:32 PM

    Hello,

    We're really sorry about that inconvinience.

    Rather than type out the numbers using your keyboard, use the number pad on the calculation wizard right panel as shown below:

    You will know the figures will be processed if they are decorated with a bold - button - like color and style.

    Please replace all the numerical values you have typed out using the number pad on the wizard - let us know if this helps.

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    Answered by Tigrislyn on March 14, 2014 at 09:01 PM

     

    No offense, but it is ridiculous that I cannot use the number pad on my keyboard to enter in a number to do a calculation. It is SO much easier to use the number pad ON the keyboard.  This is poor programming on the development end.

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    JotForm Support

    Answered by Welvin on March 15, 2014 at 01:52 AM

    We welcome your feedback and our apologies for the trouble and inconveniences this may have cause to you. Did you try to use the calculation wizard keys instead of your keyboards keys? We can help you add the formula, just please let us know the correct fields to include.

    Thanks

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    Answered by Tigrislyn on March 15, 2014 at 01:18 PM

    I thought I had already done then.  However, when I went back to check everything, my calculation was gone and I could not longer do a calculation on this field.  Which means, that I have to delete this field, put in the new widget, redo SEVERAL conditions, and make sure it all works again.  I don't mind the attempt to make things easier for those who do not fully understand programming on any level, but this new "fix" is really making things complicated for those of us who knew how to make things work and are now having to redo several things.  I really prefer to have the ability to add it to the form fields that were already in place.  To have to go look up the widget takes more time than I it should.  Also, as I mentioned before, it is kind of bad programming that the number pad on the keyboard is useless when it comes to entering in calculations.  Having to use the mouse is not the best way to enter numbers.

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    JotForm Support

    Answered by Welvin on March 15, 2014 at 02:14 PM

    We understand. But bringing this calculation as a widget is made for a bunch of a good purpose. It may lack some abilities from the past function, but our developers will surely adopt it and fix this things for easier usage. Just to you let know, I already submitted a ticket about the ability of using number keys of a keyboard in the calculation wizard.

    The conditional logic is already present, and you could easily get it back by just editing the settings. You would see a "deleted" notice in the wizard, and you just need to click on it to re-map the corresponding field. 

    Again, our apologies. We can help you re-add it to the form. Just please let us know the correct fields and the calculation you want. I can sense it per your image, but I just need the correct field names.

    Thanks

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    Answered by Tigrislyn on March 16, 2014 at 10:34 AM

    Thank you for fixing this issue.  I had entered the brackets orginally, but they had dissappeared with the new changes.  I did have to replace the field and update all my conditions.  I am also having issues with the old "calculations" working correctly.  I just found 3 of them that had completely dissappeared. I am just having to make a lot of changes because of this update.  

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    Answered by Tigrislyn on March 16, 2014 at 10:35 AM

    And just another note, it would be nice if this was a standard item to choose.  It takes more time to add this feature since I have to look it up and add it EACH time.  Would not be an issue, if I didn't have to use it so much on my form.

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    Answered by catrolls on March 16, 2014 at 11:01 AM

    Agree on the standard items....

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    JotForm Support

    Answered by Welvin on March 16, 2014 at 01:21 PM

    Can you please tell us the page number where the old calculation is missing? I see ten (10) fields with the old calculation to your form.

    Thanks for your thoughts. You can search for the calculation from the widget section and then you can drag it to the form. Maybe, I think we can make it to the visible list of widgets. Let me have some note.

    Thanks

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    Answered by Tigrislyn on March 16, 2014 at 02:48 PM

    @Welvin The problem is that I have to redo everything that had a calculation attached to it and I have to search for it.  Sorta a pain to have to do that.

     

    @NicholasWestley Thank you for actually figuring out what I was frustrated with and doing something about it.

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    Answered by Tigrislyn on March 17, 2014 at 08:30 AM

    Yes, I did mean for it to be quicker to get to.  When the calcualtions were part of the Form Tools, it was just a click to add the item and then put it in.  Hopefully with it being moved up in the widget order, it will make it easier again.  I am not sure why all of my calculations did not transfer correctly, but they didn't.  Most of them are fixed now and hopefully the issue with the text vs number will be fixed soon too.  (I had this in a different thread.  It was not evident that you had to click an advance option FIRST before entering the field you wanted to pull.  I believe this has been sent to development to be fixed.)

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    JotForm Support

    Answered by TitusN on March 17, 2014 at 10:52 AM

    The Widget has been placed at the top of the list  - please check and confirm back. 

    Thanks for sticking through the support process.

    Our developers are aware of the text/number values and are currently working on the issue.

    Thank you for your patience.

     

     

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    Answered by Noelle  on January 03, 2016 at 12:45 PM

    My form was working propertly, adding in some conditions, and now NOTHING is working.  It is very frustrating when you don't know what is going on. Love Jotform, but the instability when creating forms is frustrating.  None of my calculations work now.  I have deleted all the conditions, and still not working.