Email notifications: Not Receiving notification emails.

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    khutchins8
    Asked on October 30, 2021 at 03:35 PM

    Hi, I have a a couple of forms filled, but never got a notification email. I have tested this by filling out a form with a different email. The person that fills the form gets an email, but I do not.

    Screenshot
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    Basil_A
    Answered on October 30, 2021 at 05:40 PM

    Hi,

    Can you please try using an email with a different domain and check if the issue persists for you?

    Looking forward to your reply.

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    khutchins8
    Answered on October 30, 2021 at 06:07 PM

    tried that. Problem persisted


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    Basil_A
    Answered on October 30, 2021 at 07:31 PM

    Hi,

    I will raise the issue to our back-end team for them to look into it.

    We will get back to you as soon as we have a reply.


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    khutchins8
    Answered on January 12, 2022 at 09:23 AM

    Still no reply to my inquiry... This is making my jotform unusable. It is pointless if I do not get emails when someone fills out my forms.

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    Afzal_P
    Answered on January 12, 2022 at 09:52 AM

    Hi,


    We apologize for the inconvenience you have experienced. We will inform you via this support thread as soon as we hear from them. I'll notify the dedicated team directly, but first, could you please provide us with the Form URL you're having an issue with?

    Where to Find My Form URL?


    Thank you.

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    khutchins8
    Answered on January 12, 2022 at 09:57 AM

    it's all of my forms.

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    Afzal_P
    Answered on January 12, 2022 at 10:05 AM

    Thank you for the information.


    We will update you via this thread as soon as we hear from them.

    Your patience and understanding are most appreciated.