PDF not showing full details

  • Sign_Out_Chit
    Asked on October 31, 2021 at 6:15 AM

    Hey,

    So I have set up what we call a chit form (a payslip and proof of work) I have set it up that it sends a PDF 1 - 2 days after they worked and completed the form, on my last job all worked well and was great but now on this new job its emailing the people a blank form, with none of the details they have imputed included. Im not sure why as I have set it up exactly the same as the previous job (under a different email address) I have attached a Picture of what i get sent now. I can export directly and the info is there but I need it to email the people (1-2days later) with the completed filled out PDF. Please can you tell me what i have done wrong etc


    thanks

    Jotform Thread 3471221 Screenshot
  • Bojan Support Team Lead
    Replied on October 31, 2021 at 7:36 AM

    Greetings.

    Can you please confirm you are referring to the form Ghost Party Chit? Does this problem happen only if PDF documents are attached to email notifications? If you download them directly from your Jotform account, does the problem still remains?

    Thank you for your cooperation.

  • Sign_Out_Chit
    Replied on October 31, 2021 at 10:35 AM

    Hey, Yea i am referring to Ghost Party Chit, and yes it only happens to the Email attachments, downloading directly works fine.



  • Niko_N
    Replied on October 31, 2021 at 11:04 AM

    Greetings,

    We apologize for the inconvenience.

    I've checked the cloned version of your form and could not replicate the issue.

    As I can check there is also email notification and autoresponder email set up that are instantly sent. Could you please temporarily enable the PDF attachment for those notifications also, make a test submission on that form and check if you receive the PDF document with all data included?

    Thank you!

  • Sign_Out_Chit
    Replied on November 1, 2021 at 5:41 AM

    Hey, Just tested it and it worked. so its only on the 1 Day Delay it seems to clear the details

  • Tommaso_F
    Replied on November 1, 2021 at 6:42 AM

    Hello there,

    Let's keep monitoring it - if the problem still persists, let us know. It might have been a temporary glitch.

    Regards.

  • Sign_Out_Chit
    Replied on November 3, 2021 at 4:52 AM

    Hey, Its STILL happening if I select the 1 Day delay to email it


    1635929547 61824dcbd3046 Screenshot 2021 Screenshot 10ey

  • Bojan Support Team Lead
    Replied on November 3, 2021 at 6:02 AM

    Greetings.

    Can you please try to add a direct PDF link to your email and try to download PDFs this way? You can add a PDF link from the email settings using the Form fields dropdown:

    screenshot 8094 Screenshot 10

    Can you please try to download the PDF document this way and let us know if the problem remains?

    Thank you for your cooperation.