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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Pro Sandbox getting blank error after submitting the form

    Asked by headshotretouching on March 14, 2014 at 05:04 PM

    In both the preview mode and on my website, when I click "SEND NOW" I get a blank message with an error icon. I am testing in sandbox mode and have successfully tested integration in the wizard. I've attached a screenshot.

    Screenshot
    sandbox message preview icon
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    Answered by Cesar on March 14, 2014 at 07:46 PM

    Please try removing the integration and recreating it. If not also try cloning the form and test if the form does not give you the same error.

    Do let us know if this persists. This way we can provide additional information to the Deve Team if needed. Thank you.

     

     

    Related Article:

    How-to-Clone-an-Existing-Form-from-a-URL

    How-to-clone-an-existing-form-from-your-account

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    Answered by headshotretouching on March 18, 2014 at 01:31 PM

    I've tried both recreating the integration from scratch and cloning the form. In both instances, I received the same error screen.

    I noticed that when I select PayPal as the method of payment (rather than credit card) it does not provide any boxes for me to enter my PayPal username/password information?

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    JotForm Support

    Answered by KadeJM on March 18, 2014 at 04:17 PM

    I've inspected your form via a test on my testing account and I was able to access the PayPal Pro Account Settings. Additionally during my test I could see that the Bill with PP/CC option appears to be working. I have also taken a peek into the settings on your form which matched what I could see. I think there is probably a minor glitch on your end which is leading to this. I've cleared your form cache for you to see if this will help but if not please let us know and we will dive into it deeper if necessary.

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    Answered by headshotretouching on March 19, 2014 at 11:36 AM

    Thanks, but still I received the same screen. Also, please use the form "Custom Quote Request" since I am planning on using that form rather than the "Custom Order/Quote".

    Another note: when I click on "Browse" to upload a file, it immediately turns red and says it's required, but that shouldn't be the case because I'm in the process of completing it?

    Thanks!

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    JotForm Support

    Answered by Welvin on March 19, 2014 at 03:17 PM

    Hi,

    When you select Paypal instead of the Credit Card payment, you will be redirected to Paypal Payment Page page, login then pay. It has a few options by the way, depending on the user location. Some location can use Bill Me Later, Pay by DC/CC.

    Enabling SandBox Mode would require you a Sandbox Account to Paypal with Paypal Pro Enabled. Can you confirm if your current keys isn't your actual LIVE Paypal Account Keys? Keys should be a Sandbox Account.

    Sandbox Account and Keys should be from https://www.sandbox.paypal.com/home or https://developer.paypal.com/

    Please open a separate thread about the issue with the upload field. We'll make sure to provide you the solution

    Thanks

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    Answered by headshotretouching on March 19, 2014 at 04:30 PM

    Yes, I had enabled SandBox Mode and entered my SandBox PayPal Pro account keys. Because I use PayPal Pro, I should not get redirected to PayPal I thought?

    And I'm not sure what happens when a user enters credit card information (as opposed to selecting PayPal) -- if they get the same error screen or not?

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    JotForm Support Manager

    Answered by Jeanette on March 19, 2014 at 09:45 PM

    Yes, you should not get redirected to Paypal if you are using paypal pro. Just make sure you have updated the form with the correct integration

    However, I am not sure if it is the same thing on Sandbox mode, it shouldn't be the case, we ought to make some tests before to determine what is going on. In the meantime I would recommend you make a form with 1.00 and use your real credentials (turn off the Sandbox mode in your form) and see if you are able to reproduce the error

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    Answered by headshotretouching on March 19, 2014 at 11:23 PM

    I only have a PayPal Pro SandBox account to test out workflow with JotForm, I don't have a "real" Pro account because it would be expensive just to try it. I don't think I am currently being redirected, I was only pointing out that the previous support message referenced that, but that didn't sound correct.

    How long do you expect the tests you referenced to take to determine what's going on?

    Thanks!

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    Answered by Cesar on March 20, 2014 at 01:16 AM

    Thank you for your patience, unfortunately we would not be able to provide an ETA. Nevertheless I can assure you that once we have any updates on any news as to why it its behaving as it is, we will let you know through this thread. Thank you.

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    JotForm Support

    Answered by EltonCris on March 20, 2014 at 01:22 AM

    @headshotretouching

    I was able to reproduce the problem. I have now escalated this to our developers so they can investigate this issue further.

    Thanks and apologies for any inconveniences caused.

    Regards!

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    Answered by headshotretouching on April 12, 2014 at 12:21 AM

    I wanted to follow up and see if the developers have remedied this issue?

    Thank you.

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    JotForm Support

    Answered by NeilVicente on April 12, 2014 at 12:33 AM

    @headshotretouching

    Sorry, this issue is still under investigation. We will let you know if there are any advances made towards its resolution.

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    JotForm Support

    Answered by NeilVicente on April 18, 2014 at 03:27 AM

    Hi,

    I am happy to inform you that we have finally resolved this issue today. Kindly try it then let us know if you are still having issues.

    Best regards