"Form over quota" when it isn't

  • rhianj
    Asked on November 1, 2021 at 5:09 AM

    Hi,

    When you click to view the form (https://form.jotformeu.com/60312067101337)

    you see the message "form over quota" but the form isn't over quota.

    Please can you fix this? The screenshot below shows that I clearly haven't reached my quota - since it's the first of the month!

    I have already cleared my browser cache and the form cache.

    Thank you

    1635757751 617faeb748b3a Screenshot 10

    Page URL: https://form.jotformeu.com/60312067101337
  • Tommaso_F
    Replied on November 1, 2021 at 6:14 AM

    Hello there,

    We recalculated your form quota, everything should be fine now.


    Regards.

  • rhianj
    Replied on November 1, 2021 at 10:24 AM

    Good afternoon,

    Thank you for your response. Sadly, the form is still showing the quota error message.

    1635776633 617ff879c1ea4 Screenshot 10

  • Gaetan_B
    Replied on November 1, 2021 at 10:28 AM

    Hello,

    I can see them properly now.

    Is everything good on your end?


    Best regards

  • rhianj
    Replied on November 1, 2021 at 10:39 AM

    Hi,


    Yes - working again now, thank you!