Jotform Banner Covers Form Submit Button

  • KateMichael21
    Asked on November 1, 2021 at 12:13 PM

    Hello!

    I have a Jotform embedded on my SquareSpace site, and the Jotform banner covers the Submit button on iPhone Safari AND Chrome. It displays correctly on SquareSpace Editor Mobile View, but doesn't display correctly on an actual phone. Anything we can do about this?

    Jotform Thread 3473553 Screenshot
  • Nina Japitana
    Replied on November 1, 2021 at 1:59 PM

    Hi there,

    You can try to embed a form using iFrame Code. If you copy the iFrame codes correctly, pretty much nothing can break the form on your page. Since your form is called inside an iFrame it does not conflict with anything on your page.

    To get the iframe code, please follow these steps:

    1. Click PUBLISH at the top of your Form Builder.

    2. Go to the EMBED section.

    3. Select the IFRAME embed option.

    1635789433 61802a79985ae  Screenshot 10

    4. Lastly, click the COPY CODE button to copy the codes.

    Let me know if this works! :)

  • KateMichael21
    Replied on November 1, 2021 at 2:40 PM

    It is already embedded with iFrame code. (See attached screenshot.)

    1635791924 6180343495370  Screenshot 10

    Yet the jotform banner still covers the submit button on iPhone browsers.


  • Laura JotForm Support
    Replied on November 1, 2021 at 6:19 PM

    Hi,

    I was also able to see that the issue still persists on the embedded form.

    Could you kindly try to remove the script part of the form, and leave only the iframe part?

    Remove eveything after the </iframe>:
    1635805078 61806796368ba script Screenshot 10

    If that would do no difference, could you try the the plain embed method as well?
    1635805160 618067e804ac2 embe Screenshot 21
    If the branding would still block the Submit button, please let us know.


  • KateMichael21
    Replied on November 1, 2021 at 10:01 PM

    When deleting code after </iframe>, it cuts off at zip code.


    1635818377 61809b89136ab  Screenshot 10


    But the entire form does show up with the plain embed code! Thank you!

    1635818473 61809be904817  Screenshot 21

  • Laura JotForm Support
    Replied on November 1, 2021 at 11:18 PM

    Hi,

    Thank you for getting back to us, and good to hear that the plain embed code works.
    Let us know if you would encounter any further issues with the form.