What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am trying to complete your sign up form but it won't allow me to type in the username field? Trying to upgrade. What do I do?

    Asked by Steve on July 19, 2011 at 10:29 AM

    I did not realize that there was a limit on the free usage.  I need to make this available right away. 

  • Profile Image

    Answered by sburkowske on July 19, 2011 at 10:34 AM

    I found the solution through the other replies that other folks asked.  Thanks.  It works now.

  • Profile Image

    Answered by allanftd on July 19, 2011 at 10:35 AM

    Hi Steve,

    Welcome to JotForm and we apologize for the inconvenience. May we ask which username are you trying to use? Please ensure that it is not yet in use (an automatic system message will tell you this) and another user suggested that you may also try pressing the ALT key while typing your preferred username in the signup page. You may also try another web browser such as Mozilla Forefox or Google Chrome and let us know how it goes.

    We shall await your response so that we can assist your further. Thank you for your patience.