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Heather MiracleAsked on November 2, 2021 at 9:24 AM
Hello,
I am not able to log into my account or access any of my forms.. I just tried to reset my password and it still won't let me access anything.. any suggestions on what I can to do access my account??!
Thanks,
Heather
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Marco JotForm SupportReplied on November 2, 2021 at 9:57 AM
Hello there,
Thanks for reaching out to us.
I forwarded your request to our Review team to investigate further.
You'll get an update as soon as possible,
Regards
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Heather MiracleReplied on November 2, 2021 at 1:42 PM
Any word?
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Amos_WReplied on November 2, 2021 at 2:19 PM
Hi there,
We are waiting for a response from our review team, we will get back to you once we have an update
I apologize for the inconvenience,
Thank you
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Marco JotForm SupportReplied on November 2, 2021 at 5:19 PM
Hello there,
Our Review team has reinstated your account.
You should now be able to regularly log in.
Let us know if you need any further assistance,
Regards