What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    auto responder doesn't work

    Asked by togaf on March 16, 2014 at 06:39 PM

    Hi for some reason the autoresponder in a couple of forms don't work anymore

    for instance in "Press a single button to register" form

    i've tried with notifications but also creating condistions none seem to work anymore.

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    Answered by egil500 on March 16, 2014 at 09:11 PM

    I have tested and it seems like it is olnly autorespond from noreply@jotfrom.com and noreply@formrespons.com that seem to work ... any other email that I have set up to send responders don't seem to work ....

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    JotForm Support

    Answered by NeilVicente on March 17, 2014 at 04:07 AM

    We are terribly sorry for the inconvenience. I was able to recreate this problem on my end, and so I went ahead and submitted a bug report ticket to alert our technical team regarding this problem.

    We will update you as soon as this gets fixed.  Your patience is greatly appreciated.

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    JotForm Support

    Answered by NeilVicente on March 17, 2014 at 04:15 AM


    Problem has been resolved.