My Jotform isn't clicking through in Squarespace

  • Profile Image
    sbfc
    Asked on November 02, 2021 at 01:25 PM

    Hello!


    My Jotform isn't functioning in Squarespace. It will click through when you go to the webpage on your phone, but not when on a desktop or laptop. Will you help me troubleshoot? Thank you!

  • Profile Image
    sbfc
    Answered on November 02, 2021 at 02:04 PM

    I was able to resolve this issue! There was a block at the bottom of the page which looked like a text box but was registered as an HTML block and was set to take up the entire height of the page. Since it's at the bottom, it's automatically at the top of the z-axis and prevents anything underneath it from being clickable. By removing that block I was able to regain functionality of the Jotform. Thanks, all!

  • Profile Image
    Hanne_L
    Answered on November 02, 2021 at 05:38 PM

    @sbfc

    Thank you for reaching out. 

    I apologize for the inconvenience. I am, however, very happy to hear you were able to solve the matter!

    If you need assistance in the future, please do not hesitate to open a new ticket, and we will be happy to help.