My Jotform isn't clicking through in Squarespace

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    Asked on November 02, 2021 at 01:25 PM


    My Jotform isn't functioning in Squarespace. It will click through when you go to the webpage on your phone, but not when on a desktop or laptop. Will you help me troubleshoot? Thank you!

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    Answered on November 02, 2021 at 02:04 PM

    I was able to resolve this issue! There was a block at the bottom of the page which looked like a text box but was registered as an HTML block and was set to take up the entire height of the page. Since it's at the bottom, it's automatically at the top of the z-axis and prevents anything underneath it from being clickable. By removing that block I was able to regain functionality of the Jotform. Thanks, all!

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    Answered on November 02, 2021 at 05:38 PM


    Thank you for reaching out. 

    I apologize for the inconvenience. I am, however, very happy to hear you were able to solve the matter!

    If you need assistance in the future, please do not hesitate to open a new ticket, and we will be happy to help.