My Forms page still not working

  • Profile Image
    mzbarnes
    Asked on March 16, 2014 at 09:12 PM

    Hi there, when i click on the top tab 'My Forms' I cannot see any of my forms there should be about 50. Also the top menu bar is not functioning properly i can only click on 'Form Templates' and Pricing none of the dropdowns are working. I have tried clearing the cache, i have tried it on Chrome, Safari and Firefox all the latest versions of the browsers. I have even tried it on my iPhone and still same problem. When I click the myforms tabs but nothing loads (see attached screenshot). I am not sure what I can do? I have tried accessing it using both the https://www.jotform.com/ and http://www.jotform.com/ it is still not working. I have restarted our modem still not working. I have tried it from my iPhone and different locations so it can't be an IP issue? How can we fix this I have a lot of forms i need to access? Please let me know what you need from me to fix this. This has now been happening for over a week... Thanks Matt

     

     

     

  • Profile Image
    pinoytech
    Answered on March 17, 2014 at 04:32 AM

    Hi,

    Sorry for the inconvenience that may have caused. Can you please try to use http://www.jotformpro.com/ domain to access your account?

    Please do update us for any progress.

    Thanks!

  • Profile Image
    mzbarnes
    Answered on March 17, 2014 at 08:23 AM

    Hi thanks for the reply. I have just tried that domain and there is still no change even after clearing te cache and trying different browsers. I have sent my login details to JotForm support a while ago i think Ashwin has them. Please keep me up to date with a solution I really need to use these forms. Thankyou Matt.

  • Profile Image
    aytekin
    Answered on March 17, 2014 at 10:24 AM

    I was able to re-create the problem when I logged into your account. There is a javascript error that is causing this. One of our developers will look into this and get back to you. 

    Thanks for your patience. 

  • Profile Image
    mzbarnes
    Answered on March 17, 2014 at 09:47 PM

    Thanks for looking into this. Glad the problem was identified. Please let me know when fixed. Thanks

  • Profile Image
    paulsimpson
    Answered on March 17, 2014 at 09:55 PM

    Hi Matt.

    This bug should now be fixed. I would like to apologize for any inconvenience this may have caused you.

    Paul