What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Forms page still not working

    Asked by mzbarnes on March 16, 2014 at 09:12 PM

    Hi there, when i click on the top tab 'My Forms' I cannot see any of my forms there should be about 50. Also the top menu bar is not functioning properly i can only click on 'Form Templates' and Pricing none of the dropdowns are working. I have tried clearing the cache, i have tried it on Chrome, Safari and Firefox all the latest versions of the browsers. I have even tried it on my iPhone and still same problem. When I click the myforms tabs but nothing loads (see attached screenshot). I am not sure what I can do? I have tried accessing it using both the https://www.jotform.com/ and http://www.jotform.com/ it is still not working. I have restarted our modem still not working. I have tried it from my iPhone and different locations so it can't be an IP issue? How can we fix this I have a lot of forms i need to access? Please let me know what you need from me to fix this. This has now been happening for over a week... Thanks Matt

     

     

     

    Screenshot
    My Forms JotForm problem cache
  • Profile Image

    Answered by pinoytech on March 17, 2014 at 04:32 AM

    Hi,

    Sorry for the inconvenience that may have caused. Can you please try to use http://www.jotformpro.com/ domain to access your account?

    Please do update us for any progress.

    Thanks!

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    Answered by mzbarnes on March 17, 2014 at 08:23 AM

    Hi thanks for the reply. I have just tried that domain and there is still no change even after clearing te cache and trying different browsers. I have sent my login details to JotForm support a while ago i think Ashwin has them. Please keep me up to date with a solution I really need to use these forms. Thankyou Matt.

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    JotForm Founder

    Answered by aytekin on March 17, 2014 at 10:24 AM

    I was able to re-create the problem when I logged into your account. There is a javascript error that is causing this. One of our developers will look into this and get back to you. 

    Thanks for your patience. 

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    Answered by mzbarnes on March 17, 2014 at 09:47 PM

    Thanks for looking into this. Glad the problem was identified. Please let me know when fixed. Thanks

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    JotForm Support

    Answered by paulsimpson on March 17, 2014 at 09:55 PM

    Hi Matt.

    This bug should now be fixed. I would like to apologize for any inconvenience this may have caused you.

    Paul