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    Access denied when trying to download a file uploaded to the form

    Asked by romefoundation on March 17, 2014 at 10:21 AM

    We have seversl files thaat have been uploaded via our form, but when I try to download several of them, I get

    HTTP 403 Forbidden message saying the website requires I login to get the file.

    How can I get the file?

     

    Ceciel

    Page URL:
    http://form.jotform.us/form/40696001533145

    Screenshot
    message forbidden
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    Answered by Carina on March 17, 2014 at 12:00 PM

    I could replicate this situation. I forwarded this issue to our development team. They will get back to you through this thread once they have an update.

    Thank you

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    JotForm Support

    Answered by liyam on March 18, 2014 at 11:31 AM

    We apologize for this inconvenience, Ceciel.

    Upon checking the date of the submissions, it appears that the uploads happened at the time the server had an issue with file uploads. Fortunately, the issue is fixed already. But nfortunately, these uploads where you're having access denied errors are not retrievable anymore.  You will need to get in touch with the people who uploaded your file to get another copy of the file.

    Please let us know if you have other questions or concerns.

    Thanks for your understanding and again we apologize for this inconvenience.

    -Liyam