3 Step Approval Process

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    mulberryprereg
    Asked on November 04, 2021 at 12:12 PM

    I have an approval process that has multiple approvals. I want each additional level of approval to only begin if the previous level of approval was an approve. I want the approval flow to end with a denial. I have tested this out and when the form is submitted, it sent out emails requesting approval to all the approvers at once instead of just to the first level. Can you help me fix this so that it only sends a notification for approval to the first level and then advances based on the approval/denial of the first level of approvers?

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    Christian_A
    Answered on November 04, 2021 at 04:05 PM


    Hi mulberryprereg!

    Thank you for letting us know about this. I got to review your account and the approval flow. Looks like the flow is correctly created and levels of approvers are clearly positioned. I do not see anything that would cause the approval request to be sent to all of the approvers at once, or for the next level of approvers to still receive the request even when it's already denied.

    We will have our level 2 support team also check on this. You will get a response as soon as an update is available. Thank you for your patience.