Integrated Google sheet not updating properly

  • Profile Image
    Asked on November 04, 2021 at 01:30 PM

    Hey there, so I have a form with 69 responses but I'm noticing that the associated Google spreadsheet it has been auto polulating to from the intigration is not updating properly. I'm missing some entries that should otherwise be there. How can I trouble shoot this?

  • Profile Image
    Answered on November 04, 2021 at 06:06 PM

    Hi, thank you for contacting support.

    Did you perhaps edit your form while the integration is running? If so, the integration will break if there are updates on the form. If you wish to continue integrating your form to Google Spreadsheets, you need to delete your integration and add it again to your form. You can make use of the existing spreadsheet but it will create another worksheet to avoid mixing of responses from the previous integration to the new one.

    Please give it a try and let us know if the problem still persists.

    Thank you.