Stripe Integration: Stripe connection can't be made. If it is made, it isn't retained.

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    Tyler_Smith_tsmith
    Asked on November 04, 2021 at 01:36 PM

    Hello,

    I keep trying to connect my stripe account. I have integrated stripe. I connect my account and click "continue". It shows that my stripe account has been connected for payment setup and says published but then when I close out and test the online form, an error message appears. I log back in to my form and it shows no Stripe account is connected. Any idea as to why this is happening? Thank you.

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    Patrick_R
    Answered on November 04, 2021 at 03:03 PM

    Hi there,

    I believe you're referring to this form: https://www.jotform.com/213005795284154

    There seems to be a problem, I am able to replicate it at my end; the connection can't be made; if it is made, it isn't retained. I've escalated this to the Backend team.

    We'll update you here as soon as there is an update.

    Thank you!

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    Tyler_Smith_tsmith
    Answered on November 04, 2021 at 03:05 PM

    Thank you. I look forward to the next update. We would love to have this live ASAP.