Slow redirect at the end of form submissions

  • Profile Image
    Zimmerman_John
    Asked on November 04, 2021 at 03:11 PM

    Hi there,

    We've been noticing a really slow redirect to our confirmation pages.

    For a few, we go from a page hosted in Wordpress to a confirmation page on our website domain (not Wordpress) so was thinking that may be the cause of the lag before the redirect happens.

    However, now we are simply directing a couple of forms from Wordpress pages to another page in the same subdomain.

    Our forms are quite simple, and only 2 integrations on each (Mailchimp and Zoho CRM), which also seem pretty lightweight.

    Any tips on speeding this up?


    Examples you can test on with dummy info:

    WP form page to non-Wordpress confirmation page

    https://join.undivided.io/a-better-iep/

    WP form page to another WP confirmation page

    https://join.undivided.io/self-determination/

    Non Wordpress form page to other non-Wordpress confirmation page:

    https://undivided.io/sign-up

  • Profile Image
    Niko_N
    Answered on November 04, 2021 at 05:08 PM

    Greetings,

    Thanks for reaching out to us!

    I've checked and made test submissions on your forms, however, they are displaying/redirecting to the website page based on the thank you page redirection quite fast:

    1636059329_618448c1e123a_screencast 2021


    1636059455_6184493f636ea_



    1636059425_61844921cd24f_screencast 2021


    I've checked the thank you page links and you also pass those links some prepopulated values:

    For instance: https://undivided.io/all-done?email={bestEmail}&phoneType={whatKind52}

    I could not find any field on the destination page that retrieves those passed values. If they are not necessary, you may remove them from your thank you page link and simply leave the link to the page only.

    Also, as I can check, two of those pages use the direct embed option and one uses the iframe embed option. You may try to replace the embed codes with the iFrame embed option and check if there's any difference for the form redirection:

    Getting the Form iFrame Code

    I've cleared form caches from our end.

    Thank you!




  • Profile Image
    Zimmerman_John
    Answered on November 16, 2021 at 03:08 PM

    Hi there,

    I actually thought we were using embed on all of our forms which was just taking it as an iframe, I didn't realize there was a difference, how can you differentiate?

    We are using those strings in the url for GA tracking, since we can't add an identify call for a form in an iframe.

  • Profile Image
    Jeanette
    Answered on November 16, 2021 at 03:47 PM

    The embed code method show the form between these two elements:

     <script > </script>

    Sometimes this method creates conflicts with other elements of your page, especially with jquery libraries, which can affect the performance of the web page, so we recommend replacing the embed method of the form with the iFrame method.

    I hope this helps you to resolve the issue, otherwise let us know!