have forgotten my password

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    Leesa Tolland 
    Asked on March 18, 2014 at 02:33 AM

    The email from jotform with the instructions to reset my password has not turned up in my email account. Help!

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    ashwin_d
    Answered on March 18, 2014 at 07:09 AM

    Hello Leesa,

    Upon checking your email address "beauty@mybeautyshop.com.au", I found that it is in our bounce list for following reasons:

    Result: 

    beauty@mybeautyshop.com.au is IN the bounce list  

    Reason(s) : MassEmailer failed

    I have removed it from our bounce it and it should be working fine now. Please initiate the password recovery process again and see if you receive the email.

    Thank you!