What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    have forgotten my password

    Asked by Leesa Tolland  on March 18, 2014 at 02:33 AM

    The email from jotform with the instructions to reset my password has not turned up in my email account. Help!

    JotForm email
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 18, 2014 at 07:09 AM

    Hello Leesa,

    Upon checking your email address "beauty@mybeautyshop.com.au", I found that it is in our bounce list for following reasons:

    Result: 

    beauty@mybeautyshop.com.au is IN the bounce list  

    Reason(s) : MassEmailer failed

    I have removed it from our bounce it and it should be working fine now. Please initiate the password recovery process again and see if you receive the email.

    Thank you!