I am not receiving auto notification emails on one of my forms

  • Profile Image
    kcoe
    Asked on November 04, 2021 at 04:17 PM

    I have auto notification set up on the form, but neither of us are receiving the email once a form is submitted.

    I have the Jotform app on my phone and am getting the push notification there, but the email is what is really needed.

    I don't know if the other person who should be receiving email notification has the Jotform app or not, but he is not receiving the emails either.


    Thanks!

  • Profile Image
    Lorenz_A
    Answered on November 04, 2021 at 11:21 PM

    Hi there,

    I checked our email logs, and there are records that email notifications were sent from our server to "jos*ua**etz@ca*per**lle*e.edu".

    Kindly please check your spam/junk folder, and see if the emails have landed there.

    If none, you may try creating a new email notification/Autoresponder email and see if it helps. I have cleared your form cache as a precaution.