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kcoeAsked on November 4, 2021 at 4:17 PM
I have auto notification set up on the form, but neither of us are receiving the email once a form is submitted.
I have the JotForm app on my phone and am getting the push notification there, but the email is what is really needed.
I don't know if the other person who should be receiving email notification has the JotForm app or not, but he is not receiving the emails either.
Thanks!
Page URL: https://form.jotform.com/212205004257037 -
Lorenz JotForm SupportReplied on November 4, 2021 at 11:21 PM
Hi there,
I checked our email logs, and there are records that email notifications were sent from our server to "jos*ua**etz@ca*per**lle*e.edu".
Kindly please check your spam/junk folder, and see if the emails have landed there.
If none, you may try creating a new email notification/Autoresponder email and see if it helps. I have cleared your form cache as a precaution.