Forms going to patient's Spam

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    ThirtyTwo
    Asked on November 05, 2021 at 10:51 AM

    Hi,

    How are you sending the link? Is it through the forms Publish page?


    Please confirm so we can advise properly. We'll be waiting for your response.

     

     

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    Answered by

    Billy_G

    Yes, That is how we are sending the them - through the Publish page

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    Gaetan_B
    Answered on November 05, 2021 at 11:11 AM

    Hello,

    Thank you for reaching out.


    We had some issues with our mail server previously. We got news very recently that things are back to normal, so your user should receive the emails normally again.


    Another workaround would be to have them add the sender email into their contacts (noreply@jotform.com or other).


    Best regards