3d authentication errors

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    Asked on November 05, 2021 at 03:34 PM

    On my forms, I started getting 3D authentication errors -with Discover and a MC when trying to test the form and submit payment. Customers have reported this error also.

    What's up with this? What do I need to do?

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    Answered on November 05, 2021 at 06:16 PM

    Hi there,

    Happy to help!

    Is this issue evergreen across all of your forms or for only one or several forms in particular?

    Could you please confirm the form URL of the form that is experiencing this issue? These errors can typically be resolved by removing the payment integration (you won't lose any of your payment or product data) and then re-add it to the form.

    Could you kindly try this and let us know if the issue persists?

    We look forward to your response.

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    Answered on November 11, 2021 at 12:53 PM

    It was on a previous form: https://form.jotform.com/212696312228152

    It's happening on this form: https://form.jotform.com/213084920082147

    And it's happening on a different form in a different account I also use.

    I had already tried to reintegrate. I just did it again with the same 3D error.

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    Answered on November 11, 2021 at 01:38 PM


    Looking at the documents for PayPal, if your credit card has a 3D secure feature on it, there's another step to filling out the form that requires an additional verification through the bank confirming the payment. If that step is not done you'll get an authentication error.