Unique submission settings, set, but not saved - it shows the value as "undefined"

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    Asked on March 18, 2014 at 04:07 PM

    Good afternoon,

    We have tried to use the "Unique Submission" option to lilmit the number of votes through a form without success.  Once we change the value to "Strict" and save the form, opening the form again only reveals the value "Undefined".

    Telling a more programming savvy colleague about this he informed me that this is most probably a problem on the server end.

    We have reproduced this problem using Internet Explorer 9, 10 and 11 on Windos 7 Professional.

    Could you please look into this and inform us.

    Thank you


    Yves Casavant

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    Answered on March 18, 2014 at 07:11 PM

    Please try logging out first, then log back in and and make the change.

    This time, click on the save button right away.

    Did that help? Please let us know.

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    Answered on March 19, 2014 at 09:56 AM

    I did try the workaround you suggested but it did not help with the Unique Submission field.

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    Answered on March 19, 2014 at 12:46 PM

    Can you please list down your web browser extensions here? How about using FireFox or either Google Chrome? Can you try it and see if you can replicate the same using these two browsers?

    I remember dealing one user about this undefined value and his spell check extension is causing the issue. If you can replicate it using FireFox and Google Chrome then most likely, it's an issue to our backend codes. I need to confirm.


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    Yves Casavant 
    Answered on March 21, 2014 at 08:01 PM

    Starting Internet Explorer without add-ons results in the same problem.

    Editing the Unique Submission field with Firefox works as expected.

    This said, since Internet Explorer is not an obscur program only used by a few, I expect it to work fine with JotForm.  More so, why a problem only with that option?

    Thank you. 

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    Answered on March 22, 2014 at 10:15 AM


    We are sorry to hear that you're experiencing this problem. I was able to recreate the problem on all IE versions, and with that said, I have submitted a bug report ticket on your behalf.

    We will keep you posted on the progress of this ticket. Although we cannot give an ETA, we can assure you that issues such as this take a higher slot on our development team's priority least.

    Thank you for your patience!

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    Answered on April 13, 2014 at 08:10 PM

    This is fixed now. However, this 'undefined' will still appear since that's the one that was saved on your form's settings.  You will need to click it and choose one option to fix your form.

    Please let us know if you have other questions or concerns.