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    Payment - Refund

    Asked by CConstrucao on March 18, 2014 at 06:29 PM

    I'm a premium user and I've been charged twice during February and March.

    How can I proceed to get the refund of these amount?

    And how can you solve this problem? The correct procedure is to charge only one time a month!


    The receipt numbers are:

    - February: 78406230, 78505356

    - March: 78774661, 78774667



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    Answered by Cesar on March 18, 2014 at 11:35 PM

    We do apologize for the inconvenience this may have brought you. I have verified that indeed there are 2 subscriptions active on your account.

    BlueSnap Subscription IDs on file:

    25751620 (I have left this Subscription Active)
    28055708 (I have canceled this subscription and requested a refund for February and March)

    Do allow 7-10 days for the refunds to take effect. Do let us know if you need further assistance. Thank you.