Payment - Refund

  • Profile Image
    CConstrucao
    Asked on March 18, 2014 at 06:29 PM

    I'm a premium user and I've been charged twice during February and March.

    How can I proceed to get the refund of these amount?

    And how can you solve this problem? The correct procedure is to charge only one time a month!

     

    The receipt numbers are:

    - February: 78406230, 78505356

    - March: 78774661, 78774667

     

    Regards,

  • Profile Image
    Cesar
    Answered on March 18, 2014 at 11:35 PM

    We do apologize for the inconvenience this may have brought you. I have verified that indeed there are 2 subscriptions active on your account.

    BlueSnap Subscription IDs on file:

    25751620 (I have left this Subscription Active)
    28055708 (I have canceled this subscription and requested a refund for February and March)

    Do allow 7-10 days for the refunds to take effect. Do let us know if you need further assistance. Thank you.