What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payment - Refund

    Asked by CConstrucao on March 18, 2014 at 06:29 PM

    I'm a premium user and I've been charged twice during February and March.

    How can I proceed to get the refund of these amount?

    And how can you solve this problem? The correct procedure is to charge only one time a month!

     

    The receipt numbers are:

    - February: 78406230, 78505356

    - March: 78774661, 78774667

     

    Regards,

    problem charge February and
  • Profile Image

    Answered by Cesar on March 18, 2014 at 11:35 PM

    We do apologize for the inconvenience this may have brought you. I have verified that indeed there are 2 subscriptions active on your account.

    BlueSnap Subscription IDs on file:

    25751620 (I have left this Subscription Active)
    28055708 (I have canceled this subscription and requested a refund for February and March)

    Do allow 7-10 days for the refunds to take effect. Do let us know if you need further assistance. Thank you.