I am an approver of a form on another account and I can't approve submissions using the Mobile App on iOS.

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    Anthony_Dijon
    Asked on November 07, 2021 at 05:12 AM

    Hi

    I cannot seem to approve any submissions on my mobile app, and have to constantly use the desktop Jotform version.

    PLease see attached screenshot of the error I constantly get when trying to approve on my phone app.

    Thanks

    Dijon

    Fleet Finance Solutions

    Screenshot
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    Gaetan_B
    Answered on November 07, 2021 at 05:21 AM

    Hello,

    Thank you for reaching out.


    Does this happen only on one form or on all of them?


    Could you please also let us know if you are using an iPhone or an Android phone? (so that we can try it on our end as well).


    Best regards

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    Anthony_Dijon
    Answered on November 07, 2021 at 05:44 AM

    Hi


    All form submission approvals it seems. I'm using a iPhone 8

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    Billy_G
    Answered on November 07, 2021 at 06:22 AM

    Hello,

    I hope you're doing well. We apologize for any inconvenience this has caused you.

    On the screenshot you've sent, the form title is GetBike Document Upload Form. Please confirm if this is the form you're having an issue with: https://www.jotform.com/form/213032685698565 (titled as Clone of GetBike Document Upload Form)

    Otherwise, please share with us the correct form URL(s) so we can accurately conduct tests.

    We'll be waiting for your response.

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    Dijon 
    Answered on November 07, 2021 at 06:33 AM

    Hi


    no it’s a form that my busienss partner ‘owns’ on his account. The link is below. I am an ‘assigned’ approver for that form. It is titled GetBike Document Upload Form.

    His name is Jacques, and his Jotform account email is jacques@fleetfinancesolutions.co.za

    Thanks

    https://form.jotform.com/213048282289561

  • Profile Image
    Anthony_Dijon
    Answered on November 07, 2021 at 06:45 AM

    Apologies, I sent you an incorrect link. Here is the correct link.

    Called Getbike Document Upload Form

    https://form.jotform.com/212798710741056

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    Collin_S
    Answered on November 07, 2021 at 06:49 AM

    Hi,

    Please try and remove the app and reinstall it and see if this solves the problem, I have cleared the form cache from our server-side as a precaution. I also see that the account is over-limit for uploads at the moment you might want to remove all old submissions, please see the following:

    https://www.jotform.com/help/377-how-to-delete-form-submission-data/

    Hope to hear from you soon.

  • Profile Image
    Dijon 
    Answered on November 07, 2021 at 09:27 AM

    hi colin

    i deleted and installed app, I also don’t see the overmlimit uploads / submissions / forms you are talking about on my account, so I cannot see that being a problem.

    please can you try suggest something else to get this working on my mobile app?


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    Gaetan_B
    Answered on November 07, 2021 at 09:41 AM

    Hello,


    Apologies just to make sure we are looking the right way.


    The issue appears only on the forms shared with you, or on all of them regardless?


    Best regards

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    Dijon 
    Answered on November 07, 2021 at 09:47 AM

    Hi


    i am not an assigned approver for any of my other forms. So I do not know.


    I can try test it on a random form later and see if I can approve .



  • Profile Image
    Amin_N
    Answered on November 07, 2021 at 10:26 AM

    Hi Dijon,

    Please do, as it's important to know whether the issue is impacting all forms or not.

    Also, if possible, please try with a different device as well.

    We're patiently waiting for your response.

  • Profile Image
    Anthony_Dijon
    Answered on November 07, 2021 at 11:22 AM

    So I'm trying to set up a APPROVAL FLOW on the below form (https://www.jotform.com/workflow/withForm/213032685698565) called Clone of GetBike Document Upload Form, in order to do the test on one of my own FORMS, but I cant even do that without getting an error message. Check top right hand side corner...


    1636302019_6187fcc3b7b0f_

  • Profile Image
    Patrick_R
    Answered on November 07, 2021 at 01:06 PM

    Hello Dijon,

    I tested the issue myself on one of my test forms; I created a form set up my personal email address as the approver and then made a test submission.

    After making the submission, I opened my mobile app logged-in with the approver email address and then tried to approve the submission. I was able to approve this submission successfully.

    I am on Android. So, I am not sure what really is causing this issue at your end.

    Q) Do you have an Android device on which you can test this issue? This way, we'll know if this problem is app specific or account specific.

    We'll wait for your response.

    Thank you!

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    Anthony_Dijon
    Answered on November 16, 2021 at 01:59 PM

    Hi,


    Unfortunately I do not have a android device in my household nor do I have access to this in any way. All my devices are APPLE .

    Do you or your colleagues not have an APPLE device to try on? This is a major hinderance to my businesss and I need it fixed somehow, please.

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    Anthony_Dijon
    Answered on November 16, 2021 at 02:07 PM

    Also, I have tried to create a simple New Customer registration form, which I put myself as the Approver in the flow. I then completed the form as though i was a customer, with one of my secondary email addresses, and submited the form

    YET the problem still persists. I cannot click on any APPROVE button in mobile JOTFORM app - it gives the same message as the one at the top of this thread.

    Please guys, I really need help here. My business partner and I have build Jotforms in to our automation flows (integromat and others) and now I am finding so many limitations with my account not being able to approve on mobile devices, and not being able to use and of the ACTION BUTTONS in the tables on collaborating forms (i've filled out a seperate support ticket for this issue). Its a big big problem.


    Dijon

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    Amin_N
    Answered on November 16, 2021 at 03:49 PM

    We sincerely apologize for any inconvenience you may have encountered.

    Kindly be informed that I've successfully escalated the issue to our developers to look into. Once we hear back from them, we will instantly update you via this support ticket.

    Your patience and understanding are most appreciated.