Incorrect time zone showing in the Appointment field

  • Profile Image
    rimmiwoodman
    Asked on November 08, 2021 at 07:02 AM

    Hello,

    My appointment widget has gone bonkers and has created several issues for me and my clients, and after looking at the widget itself... I noticed the following:

    1636372890_6189119a4d7a4_Screen Shot 202

    Why is there a difference between the actual time and the widget time? Surely the there would be no issues with daylight savings time because this is all automatic?

    Can you please get back to me as soon as possible as this is very urgent. I need to sort out a number of clients with wrong booking times and it's costing me a lot of time, money and energy.

    Please help!!

    Thank you!

  • Profile Image
    Bojan_J
    Answered on November 08, 2021 at 07:54 AM

    Greetings.

    Can you please let us know what exactly the problem is? Are your time slots offset by one hour?

    Or, are you referring to the difference between the time in time zones? I have checked your form, and these values are the same to me:

    screenshot_8155.png

    Can you please test your form now and let us know if you are still having problems?

    Thank you for your cooperation.

  • Profile Image
    rimmiwoodman
    Answered on November 08, 2021 at 05:43 PM

    Yes a friend just clicked a different zone and then chose Melbourne again.

    But until last night it was different, and yes all my appointments have been offset by an hour.

    I have a lot of cleaning up to do with my clients.

    I'm not sure why this would happen.

    Wouldn't Jotform automatically update daylight savings with any issues?

  • Profile Image
    EltonCris
    Answered on November 08, 2021 at 06:15 PM

    Hi,

    We apologize for the inconvenience caused. The problem is now fixed. Our devs have applied a fix to save the correct timeslots when the timezone offset changed for DST.

    Please check it again and let us know if there's still any problem.