What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I stop my subscription from paying? Can I delete my account?

    Asked by arnos on March 19, 2014 at 05:09 AM
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    Answered by pinoytech on March 19, 2014 at 10:24 AM


    Upon checking your billing information, I found out that you are using PayPal to pay your subscription. To cancel your subscription, please follow this simple steps:

    1. Login to your PayPal account

    2. Find the lates payment you have made to JotForm

    3. Click the subscription number for that transaction

    4. Click on the "Cancel Subscription" button

    You can also visit this page for more detailed information on how to cancel a PayPal Subscription.

    After you cancel your subscription, you will not be charge again. Your account however stay active to PREMIUM until the paid period expires.

    If you need further assistance, please do let us know.