My page is down. I did not cancel my subscription

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    Albert Chavis 
    Asked on November 08, 2021 at 12:04 PM

    Why has my page gone down and you refunded me?

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    Samuel_Ray
    Answered on November 08, 2021 at 01:22 PM

    Hi there,

    I forwarded this to our Reviews team here. Please give us some time while they're checking on it. We'll get back to you as soon as we have the resolution available. Thank you!

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    Samuel_Ray
    Answered on November 08, 2021 at 01:52 PM

    Hi,

    According to our team, your account was suspended due to the autoresponder on this form: http://form.jotform.com/213104475647051.

    Thank you for your patience.

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    Albert Chavis 
    Answered on November 08, 2021 at 01:57 PM

    Hi Samuel,

    What do I need to do to get my page back up

    and running?

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    VincentJay
    Answered on November 08, 2021 at 02:09 PM

    Unfortunately, we cannot activate your account. Here's the reason why you're account got suspended.

    1636398457_61897579d0159_ca24ass.png

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    Albert Chavis 
    Answered on November 08, 2021 at 02:12 PM

    I don't understand - do I need to make a payment?

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    VincentJay
    Answered on November 08, 2021 at 02:18 PM

    No, you don't need to pay. Please check our terms of use for more information: https://www.jotform.com/terms/

    You're using Netflix to update the payment information. Are you associated with Netflix company? If yes, please provide a document that you can ask for payment information using the Netflix logo and company.

    We'll wait for your response. Thank you!

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    Albert Chavis 
    Answered on November 08, 2021 at 02:44 PM

    I did not do anything with Netflix-

    NO association!!

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    Albert Chavis 
    Answered on November 08, 2021 at 02:46 PM

    Don’t subscribe or work for

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    VincentJay
    Answered on November 08, 2021 at 02:50 PM

    Hello,

    Is it okay if we remove that form so we can activate your account?

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    Albert Chavis 
    Answered on November 08, 2021 at 03:09 PM

    Please do! I have no idea how that happened!

    I’m 70 years old and I don’t watch TV at home!

    (Watched a Netflix movie Friday night at a friend’s house)

    Haha.

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    VincentJay
    Answered on November 08, 2021 at 04:16 PM

    Hello,

    I deleted the guilty forms.

    Your account is now activated. Please check it and let us know if you need further assistance.

    Thank you!