What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I created an account and paid for it, but I cannot log in

    Asked by Dawn Rennie  on March 19, 2014 at 09:57 AM

    I purchased your services last week and now I can't log in. Your system says I am not a user. Here is my email. 

     

    Please let me know asap what is going on. 

    Sincerely, 

    Dawn Rennie 

    EnzosAcres

    jotform@interlogy.com via plimus.com 
    Mar 14 (5 days ago)
     
    to me
    Dear Dawn,

    Thank you for your purchase of JotForm -  Premium Monthly Subscription

    Your account should be upgraded to Premium shortly. Should you have any questions please contact us atjotform@interlogy.com

    Sincerely,

    Interlogy LLC
    JotForm email style size
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 19, 2014 at 12:34 PM

    Hello Dawn,

    Upon checking, I found that you have a guest account. This type of accounts are created when you do not sign up / sign in to your JotForm account and start building your form. Please go ahead and sign up for a free account using email address as "dawn@enzosacres.com". The form from your guest account should automatically move to your new account.

    You mentioned your username as "enzosacres" while making your subscription payment. This username is still available and you can sign up with this username.

    Do get back to us once you complete the sign up process and we will manually upgrade it to premium.

    Thank you!

  • Profile Image

    Answered by Dawn Rennie  on March 19, 2014 at 02:10 PM
    No you are not correct. I paid for the premium acct. I have a confirmation email.
    Please fix this.
    503-577-0517
    Sent from my iPhone
    ...
  • Profile Image

    Answered by Dawn Rennie  on March 19, 2014 at 02:40 PM
    I have cut my receipt below. Please help me get what I paid for!
    Please also give me a number or name of who I am talking to.
    Sincerely,
    Dawn Rennie
    503-577-0517
    Plimus Sales receipt@plimus.com
    Mar 14 (5 days ago)
    to me
    **************************************************************************
    IMPORTANT: This receipt is best viewed with a fixed width font. (Courier)
    *** DO NOT REPLY TO THIS EMAIL AS THIS ADDRESS IS NOT CHECKED ***
    SEE BELOW FOR CONTACT INFORMATION
    **************************************************************************
    Dear Dawn Rennie,
    Thank you for your recent purchase using the Plimus.com Online Store,
    authorized seller of Interlogy LLC
    If you have any content-related or technical questions about the product,
    only the manufacturer can provide proper support, please contact
    Name:Interlogy LLC
    Email:order@interlogy.com
    If you contact the product manufacturer please be patient and allow them 2
    business days to respond.
    If after two business days the issue remains unresolved, Plimus will be
    happy to assist you directly. To make a customer service inquiry regarding
    this purchase please visit:
    http://www.plimus.com/jsp/escalate_issue.jsp?ref=79019712
    We have received your order and your credit card charge has been authorized.
    Use the link below to request product support, see your order information
    online, retrieve your receipt, obtain an official invoice, request refund
    or to have your product/registration keys resent (if applicable), do not
    reply to this email as your reply will go unread:
    https://shoppers.plimus.com/jsp/order_locator_info.jsp?refId=37C3D30FC52C5838&acd=3275C6A75C5EA177
    We appreciate your business and look forward to serving you again in the
    future. Please find the receipt for your order at the end of this message.
    Best regards,
    The Plimus Team
    Interlogy LLC
    IMPORTANT: This charge will appear on your credit card statement as
    PLI*JOTFORM|+18663127733
    ----------------------------------------------------------------------------
    Payment Details:
    Order Reference Number:
    79019712
    Account Number:
    50527584
    Order Date: 14 Mar
    2014
    Dawn Rennie
    <>
    1743 NE 61st Ave
    Portland, OR 97213
    United States
    5035770517
    dawn@enzosacres.com
    Product Qty Unit Price Ext. Price
    ----------------------------------------------------------------------------
    JotForm Premium Monthly Subscription 1 $ 9.95 $ 9.95
    ----------------------------------------------------------------------------
    Total: $ 9.95
    Thank You,
    The Plimus Team
    Interlogy LLC
    ...
  • Profile Image
    JotForm Support

    Answered by TitusN on March 19, 2014 at 05:37 PM

    Hello Dawn,

    Yes, it appears that there is no account under your email, but we do acknowledge your payment, and we shall rectify the situation:

    1. Create an account by clicking http://jotfrom.com/signup
    2. Please use username enzosacres when signing up

    3. Once you create your account - let us know, and we shall move your form (40675461434152)  into your account and apply the plan you paid for.

    Looking forward to your response.

  • Profile Image

    Answered by Dawn Rennie  on March 19, 2014 at 05:50 PM
    Ok I created my account.
    thanks
    On Wed, Mar 19, 2014 at 2:37 PM, JotForm Support Forum ...
  • Profile Image
    JotForm Support

    Answered by TitusN on March 19, 2014 at 05:58 PM

    Done and Done.

    Your form is in your account and the payment you made has been effected.

    Please ignore the notification emails from Plimus - our payment gateway - that was me making sure the changes were applied to your new acccount.

    Looks good now.

    Thank you for your patience - and let us know if we can assist further.

  • Profile Image

    Answered by Dawn Rennie  on March 19, 2014 at 08:50 PM
    We had a foster/volunteer application right after we signed up. Can you
    find that form? It took 4 hours to create. Please find it.
    Thanks
    On Wed, Mar 19, 2014 at 2:58 PM, JotForm Support Forum ...
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    JotForm Support

    Answered by ashwin_d on March 19, 2014 at 11:37 PM

    Hello Dawn,

    Upon checking your account, I found that you have only one form there "Event Feedback Form".

    I am unable to find the missing form "Foster/volunteer application". Have you embedded this form somewhere or do you have the formID? I did try to find out with your IP address as well.

    Have you tried to create any other account or used a different email address to create that form? Do get back to us and we will try to trace the form.

    Thank you!

  • Profile Image

    Answered by Dawn Rennie  on March 19, 2014 at 11:50 PM
    My mom created it from her computer right after I originally paid for my
    membership. It would be great if you could find it. We really need it, and
    created it in your program. No back up plan.
    Dawn
    On Wed, Mar 19, 2014 at 8:37 PM, JotForm Support Forum ...
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    JotForm Support

    Answered by EltonCris on March 20, 2014 at 01:50 AM

    Hi Dawn,

    After almost an hour of finding any traces to locate the forms, I've found 7 forms on your other guest account which has the IP address used on your subscription payment. I have now moved them to your registered account enzosacres. Please login to this account to view all the forms.

    Let us know if there's still anything missing. Thanks!

  • Profile Image

    Answered by zinukmala01 on March 20, 2014 at 06:36 AM

    This link provide from your's

    http://form.jotformpro.com/form/40308556490960

    Its reliable and secure???

  • Profile Image
    JotForm Support

    Answered by TitusN on March 20, 2014 at 09:07 AM

    Hello @zinukmala01

    Please open a new support thread and we shall respond as soon as possible.

    Click this link to do that, thanks.