Error message on form submission

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    preschoolfpc
    Asked on November 08, 2021 at 01:48 PM

    When our users go to submit the application form they get an error message. please help!

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    Sonnyfer
    Answered on November 08, 2021 at 04:59 PM

    Hi there - Apologies for the inconvenience.

    Are you working on this form? https://www.jotform.com/213113978149056. I tried sending a test submission and it went through successfully.

    1636408669_61899d5dd970c_dsa2dsa.gif

    If you are, however, referring to a different form, kindly share its URL so we can check. A screenshot of the error message would be great as well.

    Guides: Where-to-Find-My-Form-URL | How-to-Post-Screenshots-to-Our-Support-Forum

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    preschoolfpc
    Answered on November 09, 2021 at 10:27 AM

    Yes that is the form but We are having issues with the credit card payment part. when they enter their card number and click submit they receive this error message: "429 Too Many Requests #30".


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    Gaetan
    Answered on November 09, 2021 at 11:07 AM

    Hello,

    I am guessing this error appears instead of the submit page.


    Does the error message has some Jotform branding to it?

    (we are trying to figure out which party is returning an error message)


    I also have cleared your form's cache on the server side. Hopefully it should solve the issue.


    Best regards

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    preschoolfpc
    Answered on November 09, 2021 at 01:32 PM

    We had one submission come through correctly, (and payment was captured in card point) and the next submission is reverting back to the form with no payment. Is there anything else that could be going wrong?

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    Alexander
    Answered on November 09, 2021 at 02:16 PM

    Hi there,

    Thanks for your reply.


    We can recommend you to contact CardConnect too in order to check if the issue is related to their platform.


    Please, contact them and let us know how it goes,

    Alex

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    preschoolfpc
    Answered on November 10, 2021 at 08:37 AM

    Card Connect says that all of our API information is correct. Please see the attached where at the bottom the address populates instead of the credit card information and application fee:


    1636551436_618bcb0ca9a91_jotform.jpg

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    preschoolfpc
    Answered on November 10, 2021 at 08:49 AM

    It is imperative that we speak to a supervisor to resolve this ongoing problem. We have to get our registration out for our students today. Thank you.

    Zachy Farrell

    404-228-7722

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    Lorenz
    Answered on November 10, 2021 at 09:32 AM

    Hi there,

    We apologize for the inconvenience this has caused you.

    To confirm, the only error you're getting upon submission is "429 Too Many Requests #30", right?

    Please note that the "429 Too many Requests" error message is displayed when more than 50 requests are set to the payment form from the same IP address within a minute. 

    We can forward this to our back-end team instead, but first can you please confirm that you were indeed getting more than 50 transactions within a minute using your form? This could explain the cause of the issue.

    We will wait for your response.


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    preschoolfpc
    Answered on November 10, 2021 at 09:37 AM

    It could have been that we had 50 people trying to register at once - as soon as we sent out the email. I do not know all of the error messages that were received because I am not the one trying to register - it is our parents who are trying to register.

    But why are some of the payments able to go through and some are not? This is our real concern at the moment and I need to speak with someone to make sure we get this resolved.

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    Bojan
    Answered on November 10, 2021 at 10:25 AM

    Greetings.

    This will happen only if servers are overloaded. Your users should be able to successfully submit the form if they try again. Could you please ask them to do this, and if they are still having problems, we will forward the problem to our developers so they can investigate the problem further.

    Thank you for your cooperation.

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    preschoolfpc
    Answered on November 10, 2021 at 10:39 AM

    But what about when it does not capture the credit card information? It has done it again - one went through correctly and the next one did not! See at the bottom - only the address shows up instead of the credit card info:

    1636558759_618be7a7afe08_jotform.jpg

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    Saeed
    Answered on November 10, 2021 at 11:39 AM

    Hi there,

    We have escalated this to our backend team. We apologize for the inconvenience, and will update this thread as soon as possible.

    Thank you again in advance for your patience and understanding